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6 - 27 TROUBLESHOOTING
HL7050_US_UG_FM5.5
Solving print problems
Problem Recommendation
The printer prints
unexpectedly or it prints
garbage data.
Make sure the printer cable is not too long. We
recommend that you use a parallel cable that is less
than 1.8 metres (6 feet) long.
Make sure that the printer cable is not damaged or
broken.
If you are using an interface-switching device,
remove it. Connect your computer directly to your
printer, and then try again.
Check that you have chosen the appropriate printer
driver with 'Set as default'.
Make sure that the printer is not connected to the
same port that is also connected to a storage device
or scanner. Take away all other devices and connect
the port only to the printer.
Turn off Printer Status reporting in the Device
Options tab in the printer driver.
The printer cannot print
full pages of a
document.
Press the Go button to print the data that is left in the
printer.
If the Go button does not clear the error, reduce the
complexity of your document or reduce the print
resolution.
Change the following settings in the supplied
Windows
®
driver, and then try again. The best
combination of the settings below will vary depending
on your document.
Graphics mode
TrueType
TM
mode
Use printer TrueType
TM
fonts
The printer cannot print
full pages of a
document. An error
message MEMORY
FULL appears.
Press the Go button to print the data that is left in the
printer.
Reduce the print resolution or reduce the complexity
of your document.
Expand the printer memory by adding a DIMM. See
RAM expansion in Chapter 4.
The headers or footers
appear when I view my
document on the
screen but they do not
show up when I print it.
Most laser printers have a restricted area that cannot
be printed on. This 'unprintable area' is usually the
first two lines and the last two lines of a page (leaving
62 printable lines). Adjust the top and bottom
margins of your document to allow for this.
(For connecting and
using the RS-232C
interface only)
The printer prints the
first couple of pages
properly, but some of
the following pages
have text missing.
This problem is usually related to serial interface
settings. Your computer is not recognizing the printer
input buffer's full signal. This could be caused by a
wrong serial cable connection (cable is not wired
properly or is too long) or by a wrong setup of your
computer serial interface.
195


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