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TROUBLESHOOTING 6 - 22
Solving print problems
Problem Recommendation
The printer prints unexpectedly or
it prints garbage data.
Make sure the interface cable is not too long. We recommend that you use
a parallel interface cable or USB interface cable that is no longer than 2
meters (6 feet).
Make sure that the printer cable is not damaged or broken.
If you are using an interface-switching device, remove it. Connect your
computer directly to your printer, and then try again.
Check that you have chosen the appropriate printer driver with 'Set as
default'.
Make sure that the printer is not connected to the same port that is also
connected to a storage device or scanner. Take away all other devices and
connect the port only to the printer.
Turn off the Status Monitor in the Device Options tab in the Windows
®
printer driver. See Device Options on page 2-5.
The printer cannot print full pages
of a document.
Press the Go button to print the data that is left in the printer.
If the Go button does not clear the error, reduce the complexity of your
document or reduce the print resolution.
Change the TrueType mode settings in the Device Options tab in the
Windows
®
printer driver. See Device Options on page 2-5.
The printer cannot print full pages
of a document. An error message
MEMORY FULL appears.
Press the Go button to print the data that is left in the printer.
Reduce the print resolution or reduce the complexity of your document.
Expand the printer memory by adding a DIMM. See DIMM on page 4-11
The headers or footers appear
when I view my document on the
screen but they do not show up
when I print it.
Most laser printers have a restricted area that cannot be printed on. This
unprintable area is usually the first two lines and the last two lines of a page
(leaving 62 printable lines). Adjust the top and bottom margins of your
document to allow for this.
154


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