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TROUBLESHOOTING 6 - 15
Solving print problems
Problem Recommendation
The printer prints
unexpectedly or it prints
garbage data.
Make sure the printer cable is not too long. We recommend that you use a
parallel cable of less than 2 metres (6 feet) in length.
Make sure that the printer cable is not damaged or broken.
If you are using an interface-switching device, remove it. Connect your
computer directly to your printer, and then try again.
Check that you have chosen the appropriate printer driver with ‘Set as
Default’.
Make sure that the printer is not connected to the same port that is also
connected to a storage device or scanner. Take away all other devices and
connect the port only to the printer.
Turn off Printer Status Monitor in the Device Options tab in the printer driver.
The printer cannot print full
pages of a document. An error
message
PRINT OVERRUN is
printed.
Press the Control panel button to print the data left in the printer.
If this does not clear the error, reduce the complexity of your document or
reduce the print resolution.
The printer cannot print full
pages of a document. An error
message
MEMORY FULL is
printed.
Press the Control panel button to print the data left in the printer.
Reduce the print resolution or reduce the complexity of your document.
My headers or footers appear
when I view my document on
the screen but they do not
show up when I print it.
Most laser printers have a restricted area that cannot be printed on. This
unprintable area is usually the first two lines and the last two lines of a page
(leaving 62 printable lines). Adjust the top and bottom margins of your
document to allow for this.
92


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