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Troubleshooting
73
Network difficulties
Difficulty Cause Suggestions
My wireless device
(computer,
smartphone, tablet,
etc.) cannot access
my scanner via the
wireless LAN network.
The Wi-Fi
®
switch of the scanner is set
to OFF.
Set the Wi-Fi
®
switch to ON.
Four or more wireless devices are
connected to your scanner at a time.
Disconnect the wireless devices that are already
connected to the scanner. Then, try to connect
three or fewer wireless devices to the scanner.
Causes may vary. Set the Wi-Fi
®
switch to OFF, then set it to ON to
reconnect the scanner.
I forgot the login
password to enter the
Home screen on the
browser.
Causes may vary. Reset the network settings (see Reset network
settings on page 58).
The Wi-Fi
®
indicator
blinks red slowly.
The BR-Docs settings are wrong. 1. Connect your computer to your scanner via
Wi-Fi
®
.
2. Launch your computer’s web browser.
3. Type http://10.10.100.1 in the address bar.
4. Click Setting > Brother Online Setting.
5. Configure your account settings for BR-Docs.
The network settings are wrong. Set a new correct SSID and password.
Confirm that the IP address of your access point
is set. If not, activate the DHCP function of your
access point.
The network line is busy. Wait for a while, and then try to access the network
again.
A system error has occurred. Set the Wi-Fi
®
switch to OFF, then set it to ON.
Press and hold the Power button to turn off the
scanner, and press the Power button to turn on it.
Reset the network settings (see Reset network
settings on page 58).
If the problem still appears though you tried the
above suggestions, contact the Customer
Service center in the country where you bought
the scanner.
81


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