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Difficulties Cause Suggestions
The plastic card is jammed. (DSmobile DS-740D/
DSmobile DS-940DW)
The plastic card was not fed. The embossed card was inserted with
the embossed side down.
Remove the embossed card and then
reinsert it, embossed side up, into the
Feeder Slot.
Software Difficulties
Difficulties
Cause Suggestions
Cannot save the settings in
Remote Setup or Web
Based Management.
The machine is processing the settings. Wait until the machine finishes processing,
and then try again.
Cannot start Remote Setup. The machine is not connected to your
computer.
Connect the machine to your computer,
and then try again.
An error is occurring. Clear all errors, check the status is Ready
on Remote Setup and then try again.
The machine is scanning. Wait until scanning has finished and try
again.
The machine is turned off.
(DSmobile DS-940DW)
Turn the machine on, and then try again.
The Mode Select Switch is set to .
(DSmobile DS-940DW)
Set the Mode Select Switch to or
.
Other Difficulties
Difficulties
Cause Suggestions
I want to use a USB hub. A USB hub may not be able to
supply enough power to the
scanner.
Use your scanner without connecting it to a
USB hub.
The machine is not turned on. The USB cable is not connected
correctly.
Make sure the USB cable is securely
connected to your scanner and computer.
The battery is low.
(DSmobile DS-940DW)
Connect the USB cable to your scanner
and computer to charge the battery.
You must charge the battery sufficiently for
the scanner to turn on. Turn the scanner off
until the battery is fully charged.
Your computer cannot find the
machine via USB interface.
The scanner driver is not
installed.
Install the scanner driver.
The USB cable is not connected
correctly.
Make sure the USB cable is securely
connected to your scanner and computer.
Disconnect the USB cable and then
reconnect it to your scanner and computer.
My scanner gets warm. It is normal for your scanner to
became warm after prolonged
use.
If there is an odour coming from the
scanner or the scanner feels a little bit hot
to the touch, immediately disconnect the
USB cable from your scanner and
computer.
My scanner cannot be turned on or
turns off immediately.
(DSmobile DS-940DW)
The battery has no remaining
power.
The battery is low.
Do one of the following:
Connect the USB cable to your scanner
and your computer to use the scanner. If
you cannot turn the scanner on when
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Others manual(s) of Brother DS-740D

Brother DS-740D User Manual - German - 171 pages

Brother DS-740D User Manual - Dutch - 169 pages

Brother DS-740D User Manual - French - 167 pages


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