681581
68
Zoom out
Zoom in
Previous page
1/85
Next page
Troubleshooting for Other Fax Problems
Related Models:
MFC-J985DW
Difficulties Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall socket and the LINE socket of the
machine. If you subscribe to DSL or VoIP services, contact your
service provider for connection instructions.
Print the Transmission Verification Report and check for an error.
Ask the other party to check that the receiving machine has paper.
Cannot receive a fax. If you are using a telephone answering machine (External TAD mode)
on the same line as the Brother machine, make sure your answering
machine is set up correctly.
1. Connect the external TAD as shown in the illustration.
For more information, see the Online User's Guide: External TAD
(Telephone Answering Device).
2. Set your answering machine to answer in one or two rings.
3. Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Remote Activation Code
for people sending manual faxes. For example: “After the beep,
leave a message or press *51 and Start to send a fax.”
4. Set your answering machine to answer calls.
5. Set your Brother machine’s Receive Mode to External TAD.
See Related Information: Choose the Correct Receive Mode at the
end of this section.
Make sure your Brother machine’s Fax Detect feature is turned On.
Fax Detect is a feature that allows you to receive a fax even if you
answered the call on an external or extension telephone.
Left and right margins
are cut off or a single
page is printed on two
pages.
Turn on Auto Reduction.
Dialling does not work.
(No dial tone)
Check all line cord connections.
Change Tone/Pulse setting. (Available only for some countries)
Poor sending quality. Try changing your resolution to Fine or S.Fine.
Make a copy to check your machine’s scanner operation. If the copy
quality is not good, clean the scanner.
See Related Information: Clean the Scanner at the end of this section.
56
68


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Brother DCP-J785DW at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Brother DCP-J785DW in the language / languages: English as an attachment in your email.

The manual is 6,02 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Brother DCP-J785DW

Brother DCP-J785DW Installation Guide - English - 2 pages

Brother DCP-J785DW User Manual - English - 582 pages

Brother DCP-J785DW Installation Guide - German - 2 pages

Brother DCP-J785DW User Manual - German - 600 pages

Brother DCP-J785DW User Manual - German - 92 pages

Brother DCP-J785DW Installation Guide - Dutch - 2 pages

Brother DCP-J785DW User Manual - Dutch - 590 pages

Brother DCP-J785DW User Manual - Dutch - 89 pages

Brother DCP-J785DW Installation Guide - French - 2 pages

Brother DCP-J785DW User Manual - French - 597 pages

Brother DCP-J785DW User Manual - French - 86 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info