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Troubleshooting
73
B
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application.
(DCP-J752DW)
For example, in Nuance™ PaperPort™ 12SE, click Scan Settings, Select to
choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
(DCP-J752DW)
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver. (See Software and
Network User’s Guide.)
OCR does not work.
(DCP-J752DW)
Try increasing the scanner resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use.
For more information, see Accessing Brother Support (Macintosh) on page 5.
Poor scanning results when using
the ADF. (DCP-J752DW)
Vertical black lines appear in
the scanned data.
Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner glass on page 49.)
Try using the scanner glass. (See Using the scanner glass on page 28.)
PhotoCapture Center Difficulties
Difficulty Suggestions
Removable Disk does not work
correctly.
1 Take out the memory card or USB Flash drive and put it back in again.
2 If you have tried “Eject” from within Windows
®
, take out the memory card or
USB Flash drive before you continue.
3 If an error message appears when you try to eject the memory card or USB
Flash drive, it means the card is being accessed. Wait a while, and then try
again.
4 If all of the above do not work, turn off your PC and machine, and then turn
them on again.
Cannot access Removable Disk
from the computer.
Make sure that you have correctly inserted the memory card or USB Flash drive.
Part of my photo is missing when
printed.
Make sure that Borderless printing and Cropping are turned off. (See Advanced
User’s Guide: Borderless printing and Cropping.)
Software Difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy Make sure the machine is not showing an error message on the Touchscreen.
81


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Others manual(s) of Brother DCP-J752DW

Brother DCP-J752DW Installation Guide - English - 30 pages

Brother DCP-J752DW User Manual - English - 92 pages

Brother DCP-J752DW Installation Guide - German - 30 pages

Brother DCP-J752DW User Manual - German - 103 pages

Brother DCP-J752DW User Manual - German - 131 pages

Brother DCP-J752DW Installation Guide - Dutch - 30 pages

Brother DCP-J752DW User Manual - Dutch - 98 pages

Brother DCP-J752DW User Manual - Dutch - 123 pages

Brother DCP-J752DW Installation Guide - French - 30 pages

Brother DCP-J752DW User Manual - French - 126 pages

Brother DCP-J752DW User Manual - French - 99 pages


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