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Basic User’s Guide
DCP-9015CDW
DCP-9020CDW
Version A
UK/IRE
If you need to contact customer service
Complete the following information for future reference:
Model Number: DCP-9015CDW and DCP-9020CDW
(Circle your model number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain this User’s
Guide with your sales receipt as a permanent record of your
purchase, in the event of theft, fire or warranty service.
Register your product online at
http://www.brother.com/registration/
© 2015 Brother Industries, Ltd. All rights reserved.
i
User’s Guides and where do I find them?
Which Guide? What’s in it? Where is it?
Product Safety
Guide
Read this Guide first. Read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Basic User’s Guide Learn the basic Copy and Scan operations
and how to replace consumables. See
troubleshooting tips.
PDF file / CD-ROM / In the box
Advanced User’s
Guide
Learn more advanced operations: Copy,
security features, printing reports and
performing routine maintenance.
PDF file / CD-ROM / In the box
Software User’s
Guide
Follow these instructions for Printing,
Scanning, Network Scanning and using the
Brother ControlCenter utility.
HTML file / CD-ROM / In the box
Network User’s
Guide
This Guide provides useful information
about wired and wireless network settings
and security settings using the Brother
machine. You can also find supported
protocol information for your machine and
detailed troubleshooting tips.
PDF file / CD-ROM / In the box
Wi-Fi Direct™ Guide This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile
device supporting the Wi-Fi Direct™
standard.
PDF file / Brother Solutions
Center
1
Google Cloud Print
Guide
This Guide provides details on how to
configure your Brother machine to a Google
account and use Google Cloud Print
services for printing over the Internet.
PDF file / Brother Solutions
Center
1
Mobile Print/Scan
Guide for Brother
iPrint&Scan
This Guide provides useful information
about printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
network.
PDF file / Brother Solutions
Center
1
Web Connect Guide This Guide provides details about how to
configure and use your Brother machine to
scan, load and view images and files on
certain websites that provide these services.
PDF file / Brother Solutions
Center
1
ii
1
Visit us at http://solutions.brother.com/.
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
PDF file / Brother Solutions
Center
1
Which Guide? What’s in it? Where is it?
iii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows
®
8) ..............................................................2
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................3
Viewing Documentation...................................................................................3
How to access the User’s Guides for Advanced Features ....................................5
Accessing Brother Support (Windows
®
)................................................................6
Accessing Brother Support (Macintosh) ................................................................6
Control panel overview ..........................................................................................8
Touchscreen LCD..........................................................................................10
Setting the Ready screen .............................................................................. 13
Basic Operations ........................................................................................... 14
Shortcut Settings .................................................................................................15
Adding Copy Shortcuts.................................................................................. 15
Adding Scan Shortcuts .................................................................................. 15
Adding Web Connect Shortcuts .................................................................... 16
Changing Shortcuts ....................................................................................... 17
Editing Shortcut Names................................................................................. 18
Deleting Shortcuts ......................................................................................... 18
Recalling Shortcuts........................................................................................ 18
Volume settings ................................................................................................... 19
Beeper volume ..............................................................................................19
2 Loading paper 20
Loading paper and print media............................................................................20
Loading paper in the paper tray.....................................................................20
Loading paper in the manual feed slot ..........................................................22
Unscannable and unprintable areas.............................................................. 26
Paper settings......................................................................................................27
Paper Size ..................................................................................................... 27
Paper Type ....................................................................................................27
Acceptable paper and other print media.............................................................. 28
Recommended paper and print media ..........................................................28
Type and size of paper ..................................................................................28
Handling and using special paper .................................................................30
3 Loading documents 33
How to load documents .......................................................................................33
Using the automatic document feeder (ADF) (DCP-9020CDW) ...................33
Using the scanner glass ................................................................................ 34
iv
4 Making copies 35
How to copy .........................................................................................................35
Stop copying ..................................................................................................35
Copy preset settings......................................................................................35
Copy Options................................................................................................. 36
5 How to print from a computer 37
Printing a document.............................................................................................37
6 How to scan to a computer 38
Before scanning...................................................................................................38
Scanning a document as a PDF file using ControlCenter4 (Windows
®
) ............. 39
How to scan a document as a PDF file using the Touchscreen ..........................41
A Routine maintenance 43
Replacing the consumable items.........................................................................43
Replacing the toner cartridges.......................................................................47
Replacing the drum units ...............................................................................54
Replacing the belt unit ...................................................................................60
Replacing the waste toner box ......................................................................64
Cleaning and Checking the machine ...................................................................69
Cleaning the outside of the machine .............................................................70
Cleaning the LED heads................................................................................71
Cleaning the scanner glass ...........................................................................72
Cleaning the corona wires .............................................................................73
Cleaning the drum unit ..................................................................................76
Cleaning the paper pick-up rollers.................................................................82
Calibration ..................................................................................................... 83
Auto Registration ...........................................................................................84
Frequency (Colour Correction) ......................................................................84
B Troubleshooting 85
Identifying your problem ......................................................................................85
Error and maintenance messages.......................................................................86
Document Jams (DCP-9020CDW) ......................................................................92
Document is jammed in the top of the ADF unit ............................................92
Document is jammed under the document cover ..........................................92
Removing small documents jammed in the ADF...........................................93
Document is jammed at the output tray.........................................................93
Paper Jams..........................................................................................................94
Paper is jammed in the manual feed slot ......................................................94
Paper is jammed in the paper tray.................................................................94
Paper is jammed at the output paper tray .....................................................95
Paper is jammed at the back of the machine ................................................96
Paper is jammed inside the machine.............................................................98
Paper is jammed underneath the paper tray ...............................................101
If you are having difficulty with your machine ....................................................103
vi
Table of Contents
(Advanced User’s Guide)
You can view the Advanced User’s Guide on the CD-ROM.
The Advanced User’s Guide explains the following features and operations.
1 General Setup
Memory storage
Automatic Daylight Saving Time
Ecology features
Touchscreen
2 Security features
Secure Function Lock 2.0
Setting Lock
3 Printing reports
Reports
4 Making copies
Copy settings
A Routine maintenance
Checking the machine
Replacing periodic maintenance
parts
Packing and shipping the machine
B Glossary
CIndex
Chapter 1
2
Accessing Brother Utilities (Windows
®
8) 1
If you are using a computer or tablet running Windows
®
8, you can make your selections either
by tapping the screen or by clicking with your mouse.
After the printer driver is installed, appears on both the Start screen and the desktop.
a Tap or click Brother Utilities either on the Start screen or the desktop.
b Select your machine from the drop-down list.
c Choose the function you want to use.
General information
3
1
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide
1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features for Copy,
Printer, Scanner and Network. When you are
ready to learn detailed information about
these operations, read the Advanced User's
Guide, Software User's Guide in HTML
format and Network User's Guide that are
on the CD-ROM.
Viewing Documentation 1
Viewing Documentation (Windows
®
) 1
(Windows
®
7 / Windows Vista
®
/
Windows
®
XP / Windows Server
®
2008 R2 /
Windows Server
®
2008 / Windows Server
®
2003)
To view the documentation, from the
(Start) menu, select All programs > Brother
> DCP-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows
®
8 / Windows Server
®
2012)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User's Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following these instructions:
a Turn on your computer. Insert the
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer (My Computer). (For
Windows
®
8: Click (File Explorer) on
the taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
b If the model name screen appears, click
your model name.
c If the language screen appears, click
your language. The CD-ROM Top Menu
appears.
d Click User's Guides.
e Click PDF/HTML documents. If the
country screen appears, select your
country. After the list of User’s Guides
appears, choose the Guide you want.
Chapter 1
4
Viewing Documentation (Macintosh) 1
a Turn on your Macintosh. Insert the
CD-ROM into your CD-ROM drive.
Double-click the BROTHER icon. The
following window will appear.
b Double-click the User’s Guides icon.
c Select your language.
d Click User’s Guides.
e After the list of User’s Guides appears,
select the Guide you want.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows
®
users)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the Nuance™
PaperPort™ 12SE application.
Presto! PageManager User’s Guide
(Macintosh users)
NOTE
Presto! PageManager must be
downloaded and installed before use (for
further instructions, see Accessing
Brother Support (Macintosh) on page 6.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
Chapter 1
6
Accessing Brother
Support (Windows
®
) 1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen appears:
To access our website
(http://www.brother.com/
), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/
), click
Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the Top Menu, click Back or
if you have finished, click Exit.
Accessing Brother
Support (Macintosh)
1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
Choose your model if needed. The
following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To access the Brother Web Connect
application web page, click
Brother Web Connect.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/
),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
),
click Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/
),
click Supplies Information.
General information
7
1
Chapter 1
8
Control panel overview 1
The DCP-9015CDW and DCP-9020CDW have the same 3.7 in. (93.4 mm) Touchscreen LCD and
Touchpanel.
1 3.7 in. (93.4 mm) Touchscreen LCD
(Liquid Crystal Display)
This is a Touchscreen LCD. You can access
the menus and options by pressing them when
they are displayed on the screen.
1
'800<
䣕䣧䣥䣷䣴䣧
䢢䢢䣒䣴䣫䣰䣶
䢢䢢䣙䣧䣤
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䣅䣱䣲䣻
䣕䣥䣣䣰
General information
9
1
2 Touchpanel:
Back
Press to go back to the previous menu
level.
Home
Press to return to the Home screen.
Cancel
Press to cancel an operation when
illuminated red.
Numerical Pad
Press the numbers on the Touchpanel to
enter the number of copies.
3 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The Touchscreen LCD will show
Shutting Down and will stay on for a few
seconds before going off.
4
The Wi-Fi light is on when the network
interface is WLAN.
4
3
2
General information
11
1
NOTE
Swiping is a type of user operation on the
Touchscreen that is performed by
brushing your finger across the screen to
display the next page or item.
1 Modes:
Copy
Lets you access Copy mode.
Scan
Lets you access Scan mode.
2 Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless
connection.
If you see at the top on the screen,
you can easily configure the wireless
settings by pressing it (for more
information, see Quick Setup Guide).
3 (Toner)
See the remaining toner life.
Press to access the Toner menu.
NOTE
The indication of the remaining toner life
will vary depending on the types of
documents printed and customer’s usage.
4 (Settings)
Press to access the main settings (for
more information, see Settings screen
on page 12).
5 Secure Print
Lets you access the secure print menu.
6 Web
Press to connect the Brother machine to
an Internet service (for more information,
see Web Connect Guide).
7 Shortcuts
Press to set up Shortcuts.
You can quickly copy, scan and connect to
a web service using the options set as
Shortcuts.
NOTE
Three Shortcut screens are available. You
can set up to six Shortcuts in each
Shortcut screen. A total of 18 Shortcuts
are available.
Swipe left or right, or press d or c, to view
the other Shortcut screens.
0Max
Chapter 1
12
8 Warning icon
The warning icon appears when there
is an error or maintenance message;
press Detail to view it, and then press
to return to Ready mode.
For details, see Error and maintenance
messages on page 86.
NOTE
This product adopts the font of ARPHIC
TECHNOLOGY CO.,LTD.
MascotCapsule UI Framework and
MascotCapsule Tangiblet developed by
HI CORPORATION are used.
MascotCapsule is a registered trademark
of HI CORPORATION in Japan.
Settings screen 1
The Touchscreen shows the machines
settings when you press .
You can check and access all the machine’s
settings from the following screen.
1 Toner
See the remaining toner life.
Press to access the Toner menu.
2 Network
Press to set up a network connection.
A four level indicator on the screen shows
the current wireless signal strength if you
are using a wireless connection.
3 Date & Time
See the date and time.
Press to access the Date & Time menu.
4 Volume
See the selected Beep volume level.
Press to access the Beep volume setting.
5 All Settings
Press to access the full settings menu.
6 Tray Setting
See the selected paper size. Press to
change the paper size and paper type
settings if needed.
8
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䢢䢢䣒䣴䣫䣰䣶
䢢䢢䣙䣧䣤
䣅䣱䣲䣻
䣕䣥䣣䣰
䣅䣱䣸䣧䣴䢢䣫䣵䢢䣑䣲䣧䣰䢰
䣆䣧䣶䣣䣫䣮
12
4
3
7 6
5
䢳䢴䢼䢲䢲䢢䢢䢢䢢䢲䢳䢰䢲䢳䢰䢴䢲䢳䢵
䣖䣱䣰䣧䣴 䣐䣧䣶䣹䣱䣴䣭 䣎䣱䣹
䣙䣫䢯䣈䣫䢢䣆䣫䣴䣧䣥䣶 䣖䣴䣣䣻䢢䣕䣧䣶䣶䣫䣰䣩
䣃䣮䣮䢢䣕䣧䣶䣶䣫䣰䣩䣵
䣕䣧䣶䣶䣫䣰䣩䣵
General information
13
1
7 Wi-Fi Direct
Press to set up a Wi-Fi Direct™ network
connection.
Setting the Ready screen 1
Set the Ready screen to either More,
Shortcuts 1, Shortcuts 2 or
Shortcuts 3.
When the machine is idle or you press ,
the Touchscreen will return to the screen you
set.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display General Setup.
d Press General Setup.
e Swipe up or down, or press a or b to
display Button Settings.
f Press Home Button Settings.
g Press More, Shortcuts 1,
Shortcuts 2 or Shortcuts 3.
h Press .
The machine will go to your chosen
Home screen.
Loading paper
21
2
d Load paper in the tray and make sure:
The paper is below the maximum
paper mark ( ) (1), as overfilling
the paper tray will cause paper jams.
The side to be printed on is
face down.
The paper guides touch the sides of
the paper so it will feed correctly.
e Put the paper tray firmly back in the
machine. Make sure the tray is
completely inserted into the machine.
f Lift up the support flap (1) to prevent
paper from sliding off the face-down
output tray, or remove each page as
soon as it comes out of the machine.
1
1
Chapter 2
22
Loading paper in the manual
feed slot 2
You can load envelopes and special print
media one-at-a-time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes, thicker paper or glossy paper (for
the recommended paper to use, see
Acceptable paper and other print media
on page 28).
NOTE
The machine turns on the Manual Feed
mode when you put paper in the manual
feed slot.
Printing on plain paper, thin paper,
recycled paper and bond paper from
the manual feed slot
2
a Lift up the support flap (1) to prevent
paper from sliding off the face-down
output tray, or remove each page as
soon as it comes out of the machine.
b Open the manual feed slot cover.
c Use both hands to slide the manual feed
slot paper guides to the width of the
paper you are going to use.
1
Loading paper
23
2
d Use both hands to push one sheet of
paper firmly into the manual feed slot
until the top edge of the paper presses
against the paper feed rollers. Continue
pressing the paper against the rollers for
about two seconds, or until the machine
grabs the paper and pulls it in further.
NOTE
If the error message Jam Manual Feed
appears on the Touchscreen, the machine
cannot grasp and pull the paper. Reset
the machine by removing the paper and
then pressing Start on the Touchscreen.
Reinsert the paper and press it firmly
against the rollers.
Put the paper into the manual feed slot
with the side to be printed on face up.
Make sure the paper is straight and in the
correct position on the manual feed slot. If
it is not, the paper may not be fed
correctly, resulting in a skewed printout or
a paper jam.
Do not put more than one sheet of paper
in the manual feed slot at any one time, as
it may cause a jam.
To easily remove a small printout from the
output tray use both hands to lift up the
scanner cover as shown in the illustration.
You can still use the machine while the
scanner cover is up. To close the scanner
cover, push it down with both hands.
e After the Touchscreen shows
Manual Feed, return to step d to load
the next sheet of paper. Repeat for each
page you want to print.
Chapter 2
24
Printing on thick paper, labels,
envelopes and glossy paper from the
manual feed slot
2
When the back cover (face-up output tray) is
pulled down, the machine has a straight
paper path from the manual feed slot through
to the back of the machine. Use this paper
feed and output method for printing on thick
paper, labels, envelopes or glossy paper.
a Open the back cover (face-up output
tray).
b (For printing envelopes only)
Pull down the two grey levers, one on
the left side and one on the right side, as
shown in the illustration.
c Open the manual feed slot cover.
d Use both hands to slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
Loading paper
25
2
e Use both hands to push one sheet of
paper or one envelope firmly into the
manual feed slot until the top edge of the
paper presses against the paper feed
rollers. Continue pressing the paper
against the rollers for about two
seconds, or until the machine grabs the
paper and pulls it in further.
NOTE
If the error message Jam Manual Feed
appears on the Touchscreen, the machine
cannot grasp and pull the paper or
envelope. Reset the machine by
removing the paper and then pressing
Start on the Touchscreen. Reinsert the
paper or envelope and be sure to press it
firmly against the rollers.
Put the paper or envelope into the manual
feed slot with the side to be printed on
face up.
When Label is selected in the printer
driver, the machine will feed the paper
from the manual feed slot, even if Manual
is not selected as the paper source.
Make sure the paper or envelope is
straight and in the correct position in the
manual feed slot. If it is not, the paper or
envelope may not feed correctly, resulting
in a skewed printout or a paper jam.
Pull the paper or envelope out completely
when you retry putting the paper into the
manual feed slot.
Do not put more than one sheet of paper
or one envelope in the manual feed slot at
any one time, as it may cause a jam.
f Send the print data to the machine.
NOTE
Remove each printed page or envelope
immediately to prevent a paper jam.
g After the Touchscreen shows
Manual Feed, return to step e to load
the next sheet of paper. Repeat for each
page you want to print.
h (For printing envelopes)
When you have finished printing, return
the two grey levers, that you pulled
down at step b, back to their original
positions.
i Close the back cover (face-up output
tray) until it locks in the closed position.
Chapter 2
26
Unscannable and unprintable areas 2
The figures in the table show the maximum unscannable and unprintable areas. These areas may
vary depending on the paper size or settings in the application you are using.
Usage Document Size Top (1)
Bottom (3)
Left (2)
Right (4)
Copy
*
Letter 4 mm 4 mm
*
a single copy
or a 1 in 1 copy
A4 4 mm 3 mm
Legal (ADF)
(DCP-9020CDW)
4mm 4mm
Scan Letter 3 mm 3 mm
A4 3 mm 3 mm
Legal (ADF)
(DCP-9020CDW)
3mm 3mm
Print Letter 4.2 mm 4.2 mm
A4 4.2 mm 4.2 mm
Legal 4.2 mm 4.2 mm
Loading paper
27
2
Paper settings 2
Paper Size 2
When you change the size of paper in the
tray, you must also change the setting for
paper size at the same time so your machine
can fit the document on the page.
You can use the following sizes of paper.
A4, Letter, Legal, Executive, A5,
A5 L (Long Edge), A6 and Folio (215.9 mm
330.2 mm)
a Press .
b Press Tray Setting.
c Press Paper Size.
d Swipe up or down, or press a or b to
display A4, Letter, Legal, EXE, A5,
A5 L, A6 or Folio, and press the
option you want.
e Press .
Paper Type 2
To get the best print quality set the machine
for the type of paper you are using.
a Press .
b Press Tray Setting.
c Press Paper Type.
d Swipe up or down, or press a or b to
display Thin, Plain Paper, Thick,
Thicker, Recycled Paper, and
press the option you want.
e Press .
Chapter 2
28
Acceptable paper and
other print media
2
Print quality may vary according to the type of
paper you are using.
You can use the following types of print
media: plain paper, thin paper, thick paper,
thicker paper, bond paper, recycled paper,
labels, envelopes or glossy paper (see Print
media on page 152).
For best results, follow the instructions below:
DO NOT load different types of paper in
the paper tray at the same time because it
may cause the paper to jam or misfeed.
For correct printing, you must choose the
same paper size from your software
application as the paper in the tray.
Avoid touching the printed surface of the
paper immediately after printing.
Before you buy a lot of paper, test a small
quantity to make sure the paper is
appropriate for the machine.
Use labels that are designed for use in
laser machines.
Recommended paper and
print media 2
Type and size of paper 2
The machine feeds paper from the installed
paper tray or the manual feed slot.
The names for the paper trays in the
printer driver and this Guide are as
follows:
2
Paper Type Item
Plain paper
Xerox Premier TCF 80 g/m
2
Xerox Business 80 g/m
2
Recycled Paper Xerox Recycled Supreme
80 g/m
2
Labels Avery laser label L7163
Envelopes Antalis River series (DL)
Glossy Paper Xerox Colotech+ Gloss
Coated 120 g/m
2
Tray and optional unit Name
Paper Tray Tray 1
Manual Feed Slot Manual
Loading paper
29
2
Paper capacity of the paper trays 2
1
Folio size is 215.9 mm 330.2 mm.
Recommended paper specifications 2
The following paper specifications are appropriate for this machine.
Use plain paper that is appropriate for laser/LED machines to make copies.
Use paper that is 75 to 90 g/m
2
.
Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
Paper size Paper types No. of sheets
Paper Tray
(Tray 1)
A4, Letter, Legal,
B5 (JIS), Executive, A5,
A5 L, A6, Folio
1
Plain paper, Thin paper,
Recycled paper
up to 250 (80 g/m
2
)
Manual Feed Slot Width: 76.2 to 215.9 mm
Length: 116.0 to 355.6
mm
Plain paper, Thin paper,
Thick paper,
Thicker paper,
Bond paper,
Recycled paper,
Envelopes, Labels,
Glossy paper
1 sheet
1 Envelope
Basis weight
75-90 g/m
2
Thickness 80-110 m
Roughness Higher than 20 sec.
Stiffness
90-150 cm
3
/100
Grain direction Long grain
Volume resistivity
10e
9
-10e
11
ohm
Surface resistivity
10e
9
-10e
12
ohm-cm
Filler
CaCO
3
(Neutral)
Ash content Below 23 wt%
Brightness Higher than 80%
Opacity Higher than 85%
Chapter 4
36
h Swipe up or down, or press a or b to
display the available options, and then
press your new option. Repeat steps g
and h for each setting you want. If you
have finished changing settings,
press OK.
NOTE
Save the settings as a Shortcut by
pressing Save as Shortcut.
i Press Colour Start or Mono Start.
Copy Options 4
You can change the following copy settings.
Press Copy and then press Options. Swipe
up or down, or press a or b to scroll through
the copy settings. When the setting you want
is displayed, press it and choose your option.
When you have finished changing settings,
press OK.
(Advanced User's Guide)
For more information about changing the
following settings, see Advanced User’s
Guide: Copy settings:
Quality
Enlarge/Reduce
Density
Contrast
Stack/Sort
Page Layout
2in1(ID)
Colour Adjust
2-sided Copy
Remove Background Colour
Save as Shortcut
How to scan to a computer
41
6
How to scan a document as a PDF file using the
Touchscreen
6
a Load your document (see How to load documents on page 33).
b Press Scan.
c Swipe left or right to display to File.
will be displayed in the centre of the Touchscreen highlighted in blue.
d Press OK.
When the machine is connected to a network, press the computer Name.
Do one of the following:
If you want to use the default settings, go to step i.
If you want to change the default settings, go to step e.
e Press Options.
f Press Set with Touch Panel.
Press On.
g Choose the settings for Scan Type, Resolution, File Type, Scan Size and
Remove Background Colour as needed.
h Press OK.
i Press Start.
The machine starts the scanning process.
Chapter 6
42
NOTE
The following scan modes are available.
to Network (Windows
®
)
to FTP
to E-mail
to Image
to OCR
to File
WS Scan
1
(Web Services Scan)
1
Windows
®
users only (Windows Vista
®
SP2 or later, Windows
®
7 and Windows
®
8)
(See Software User’s Guide.)
43
A
A
Replacing the consumable items A
You must replace the consumable items when the machine indicates that the life of the
consumable is over. You can replace the following consumable items by yourself:
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
NOTE
The drum unit and toner cartridge are two separate consumables. Make sure both are installed
as an assembly. If the toner cartridge is placed in the machine without the drum unit, the
message Drum ! may be displayed.
Routine maintenance A
Toner cartridge Drum unit
See Replacing the toner cartridges on page 47.
Model Name: TN-241BK, TN-241C, TN-241M,
TN-241Y, TN-245C, TN-245M, TN-245Y
See Replacing the drum units on page 54.
Model Name: DR-241CL (4 pc. drum set) or
DR-241CL-BK, DR-241CL-CMY (single drums)
Belt unit Waste toner box
See Replacing the belt unit on page 60.
Model Name: BU-220CL
See Replacing the waste toner box on page 64.
Model Name: WT-220CL
44
The messages in the table appear on the Touchscreen in Ready mode. These messages provide
advanced warnings to replace the consumable items before they reach end of life. To avoid any
inconvenience, you may want to buy spare consumable items before the machine stops printing.
1
A4 or Letter size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3
1 page per job
4
Drum life is approximate and may vary by type of use.
5
Standard toner cartridge
6
High yield toner cartridge
Touchscreen
messages
Consumable item
to prepare
Approximate life How to replace Model name
Toner Low
Prepare New
Toner
Cartridge.
Toner cartridge
BK = Black
C = Cyan
M = Magenta
Y = Yellow
<Black>
2,500 pages
125
<Cyan, Magenta,
Yellow>
1,400 pages
125
2,200 pages
126
See page 47.
TN-241BK
5
TN-241C
5
TN-241M
5
TN-241Y
5
TN-245C
6
TN-245M
6
TN-245Y
6
Drum End SoonX 1 Drum unit
X = BK, C, M, Y
BK = Black
C = Cyan
M = Magenta
Y = Yellow
15,000 pages
134
See page 55. 4 Drum units:
DR-241CL
1 Drum unit:
DR-241CL-BK
DR-241CL-CMY
Belt End Soon Belt unit
50,000 pages
1
See page 60. BU-220CL
WT Box End Soon
Waste toner box
50,000 pages
1
See page 64. WT-220CL
Routine maintenance
45
A
You must clean the machine regularly and replace the consumable items when the messages in
the table are displayed on the Touchscreen.
1
A4 or Letter size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3
1 page per job
4
Drum life is approximate and may vary by type of use.
5
Standard toner cartridge
6
High yield toner cartridge
Touchscreen
messages
Consumable item
to replace
Approximate life How to replace Model name
Replace Toner Toner cartridge
The Touchscreen
shows the toner
cartridge colour
that you must
replace.
BK = Black
C = Cyan
M = Magenta
Y = Yellow
<Black>
2,500 pages
125
<Cyan, Magenta,
Yellow>
1,400 pages
125
2,200 pages
126
See page 47.
TN-241BK
5
TN-241C
5
TN-241M
5
TN-241Y
5
TN-245C
6
TN-245M
6
TN-245Y
6
Replace DrumX Drum unit
X = BK, C, M, Y,
BK = Black
C = Cyan
M = Magenta
Y = Yellow
15,000 pages
134
See page 55. 4 Drum units:
DR-241CL
1 Drum unit:
DR-241CL-BK
DR-241CL-CMY
Drum Stop Drum unit
Replace Belt Belt unit
50,000 pages
1
See page 60. BU-220CL
Replace WT Box Waste toner box
50,000 pages
1
See page 64. WT-220CL
Replace Fuser Fuser unit
50,000 pages
1
Contact Brother customer service or your
local Brother dealer for a replacement
fuser unit.
Replace PF kit Paper feeding kit
50,000 pages
1
Contact Brother customer service or your
local Brother dealer for a replacement
paper feeding kit.
Routine maintenance
53
A
j Slide each toner cartridge and drum unit
assembly into the machine. Make sure
you match the toner cartridge colour to
the same colour label on the machine.
BK = Black, C = Cyan,
M = Magenta, Y= Yellow
k Close the top cover of the machine.
NOTE
After replacing a toner cartridge, DO NOT
turn off the machine or open the top cover
until the Touchscreen clears the
Please wait. message and returns to
Ready mode.
BK
C
M
Y
Routine maintenance
55
A
Drum Stop A
We cannot guarantee the print quality.
Replace the drum unit with a new one. We
recommend a Brother Original drum unit be
installed at this time.
When you replace the drum unit with a new
one, you must reset the drum counter.
Instructions of how to do this can be found in
the box your new drum unit came in.
Replacing the drum units A
IMPORTANT
While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
Every time you replace the drum unit,
clean the inside of the machine (see
Cleaning and Checking the machine
on page 69).
DO NOT unpack the new drum unit until
you are ready to install it. Exposure to
direct sunlight (or room light for long
periods of time) may damage the drum
unit.
a Make sure the machine is turned on.
b Open the top cover until it locks in the
open position.
56
c Remove the toner cartridge and drum
unit assembly for the colour shown on
the Touchscreen.
WARNING
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts.
IMPORTANT
We recommend that you place the toner
cartridge and drum unit assembly on a
clean, flat surface with disposable paper
underneath it in case you accidentally spill
or scatter toner.
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
Routine maintenance
57
A
d Push down the green lock lever and take
the toner cartridge out of the drum unit.
WARNING
DO NOT put a toner cartridge or a toner
cartridge and drum unit assembly into a
fire. It could explode, resulting in
injuries.
DO NOT use flammable substances,
any type of spray, or an organic
solvent/liquid containing alcohol or
ammonia to clean the inside or outside
of the product. Doing so could cause a
fire or electrical shock. Instead, only use
a dry, lint-free cloth.
(See Product Safety Guide: General
precautions.)
IMPORTANT
Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
We recommend that you place the toner
cartridge on a clean, flat, level, stable
surface with disposable paper underneath
it in case you accidentally spill or scatter
toner.
<Toner cartridge>
<Drum unit>
Routine maintenance
63
A
f Slide each toner cartridge and drum unit
assembly into the machine, making sure
you match the toner cartridge colours to
the same colour labels on the machine.
BK = Black, C = Cyan,
M = Magenta, Y= Yellow
g Close the top cover of the machine.
h When you replace the belt unit with a
new one, you must reset the belt unit
counter. Instructions of how to do this
can be found in the box your new belt
unit came in.
BK
C
M
Y
66
e Remove the orange packing material
and discard it.
NOTE
This step is only necessary when you are
replacing the waste toner box for the first
time, and is not required for the
replacement waste toner box. The orange
packing piece is installed at the factory to
protect your machine during shipment.
f Hold the green handle of the waste toner
box and remove the waste toner box
from the machine.
68
h Put the belt unit back in the machine.
i Slide each toner cartridge and drum unit
assembly into the machine, making sure
you match the toner cartridge colours to
the same colour labels on the machine.
BK = Black, C = Cyan,
M = Magenta, Y= Yellow
j Close the top cover of the machine.
BK
C
M
Y
Routine maintenance
69
A
Cleaning and Checking
the machine
A
Clean the outside and inside of the machine
regularly with a dry, lint-free cloth. When you
replace the toner cartridge or the drum unit,
make sure that you clean the inside of the
machine. If printed pages are stained with
toner, clean the inside of the machine with a
dry, lint-free cloth.
WARNING
DO NOT put a toner cartridge or a toner
cartridge and drum unit assembly into a
fire. It could explode, resulting in
injuries.
DO NOT use flammable substances,
any type of spray, or an organic
solvent/liquid containing alcohol or
ammonia to clean the inside or outside
of the product. Doing so could cause a
fire or electrical shock. Instead, only use
a dry, lint-free cloth.
(See Product Safety Guide: General
precautions.)
IMPORTANT
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the surface of the machine.
DO NOT use cleaning materials that
contain ammonia.
DO NOT use isopropyl alcohol to remove
dirt from the control panel. It may crack the
panel.
70
Cleaning the outside of the
machine A
IMPORTANT
DO NOT use any type of liquid cleaners
(including ethanol).
Cleaning the Touchscreen
a Press and hold down to turn the
machine off.
b Clean the Touchscreen with a dry, soft
lint-free cloth.
c Turn on the machine.
Cleaning the outside of the machine
a Press and hold down to turn the
machine off.
b Wipe the outside of the machine with a
dry, lint-free cloth to remove dust.
c Pull the paper tray completely out of the
machine.
d If paper is loaded in the paper tray,
remove it.
e Remove anything that is stuck inside the
paper tray.
Routine maintenance
73
A
c (DCP-9020CDW)
In the ADF unit, clean the white bar (1)
and the scanner glass strip (2)
underneath it with a soft lint-free cloth
slightly moistened with water.
NOTE
In addition to cleaning the scanner glass
and glass strip with a soft lint-free cloth
slightly moistened with water, run your
finger tip over the glass to see if you can
feel anything on it. If you feel dirt or debris,
clean the glass again concentrating on
that area. You may need to repeat the
cleaning process three or four times. To
test, make a copy after each cleaning.
d Close the document cover.
e Turn on the machine.
Cleaning the corona wires A
If you have print quality problems or the
Touchscreen shows Drum !, clean the
corona wires as follows:
a Open the top cover until it locks in the
open position.
b Remove the toner cartridge and drum
unit assembly.
2
1
74
WARNING
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts.
IMPORTANT
We recommend that you place the toner
cartridge and drum unit assembly on a
clean, flat surface with disposable paper
underneath it in case you accidentally spill
or scatter toner.
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
3


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