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If any problems occur during use of your Brose e-Bike System, first of all check them off against those listed in the
table. This will enable you to solve the problem yourself in many cases.
Symptom Possible cause Solution approach
Display unit(1) and/or Brose e-Bike System
cannot be activated.
Malfunction of battery pack (26) despite full
charge
Press the LED button(28) to check whether
the battery pack can be switched on. The
LEDs of the charge level display(27) on the
battery pack(26) should come on. If this is
not the case, there may be a defect in the
battery pack(26).
Battery pack (26) not correctly snapped into
mounting(31)
Remove the battery pack (26) again and
then re-insert it. Ensure that it is seated
correctly.
Battery pack(26) not charged Complete a charging operation using the
supplied battery charger(33).
Contacts of battery pack(26) and/or of moun-
ting(31) fouled
Check that all contacts are clean. If neces-
sary clean them with a soft and dry cloth.
Display unit (1) not correctly snapped into
mounting(2)
Remove the display unit(1) again and then
re-insert it. Ensure that it is seated correctly.
Contacts of display unit (1) and/or of moun-
ting(2) fouled
Check that all contacts are clean. If neces-
sary clean them with a soft and dry cloth.
Plug connections at the drive unit not correct-
ly inserted
Check the cables and plug connections,
and connect them properly where necessa-
ry.
Display unit (1) not supplying cycling data
even though the e-Bike is in motion.
Spoke magnet (23) not correctly fitted (dis-
tance from speed sensor(25))
Check the fitting of the spoke magnet(23),
particularly its distance from the speed
sensor(25) on the chain stay. This distance
must be between 5 and 17 mm (see Fig. 8).
Correct the distance where necessary.
Bike lights cannot be activated. Cable for lights incorrectly connected Check the cables and plug connections,
and connect them properly where necessa-
ry.
Display unit(1) displays an error code in the
multifunctional panel(15).
There is an active error in the system. Please refer to the following table
Error codes
You can see from the following table which error is present in the system and what can be done when your display
unit(1) displays an error code.
Error code Description Solution approach
10 The battery voltage is too low. Charge the battery pack(26) using the battery charger(33).
11 The battery voltage is too high. Switch off the system completely and then back on using the LED button(28)
on the battery pack(26). If the problem persists, contact your e-Bike dealer.
12 The battery is almost/completely dis-
charged
Charge the battery pack(26) using the battery charger(33).
20 Electrical measurements are faulty. Switch off the system completely and then back on using the LED button(28)
on the battery pack(26). If the problem persists, contact your e-Bike dealer.
21 Thermo sensor defective Switch off the system completely and then back on using the LED button(28)
on the battery pack(26). If the problem persists, contact your e-Bike dealer.
23 Thermo sensor defective Switch off the system completely and then back on using the LED button(28)
on the battery pack(26). If the problem persists, contact your e-Bike dealer.
24 The internal voltage is outside the wor-
king range.
Charge the battery pack(26) using the battery charger(33).
25 Error in motor current measurement Switch off the system completely and then back on using the LED button(28)
on the battery pack(26). If the problem persists, contact your e-Bike dealer.
26 A software reset has been performed Switch off the system completely and then back on using the LED button(28)
on the battery pack(26). If the problem persists, contact your e-Bike dealer.
Troubleshooting
21


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