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WARRANY DECLARATION
Quality/ Warranty Declaration
Products are fit for purpose and of excellent quality and performance. For valid warranty claims Heartway
will, at their discretion, replace/ repair/ refund items mutually agreed to be defective.
Heartway’s Warranty as Following:
Frame: Two-year limited warranty
Controllers: One-and-a-half-year limited warranty
Electronic Components and Charger: One-year limited warranty
Warranty Exclusion. The following items are not covered by warranty.
Motor brushes Wheel Tires Arm Pads
Seat Cushion Fuses / Bulbs Tiller Cover
Rear Shroud Front Shroud Batteries and Consumable parts
Any damage or defect of any nature occurring from the misuse, abuse of the product,
improper operation or improper storage is not to be covered. The warranty is to start from the date of arrival of our products.
Normally, the average lifespan of a scooter will last 5-year long.
Heartway will be able to provide the spare-part support for five-year long after scooters
purchased.
Note: If you encounter a damaged or cracked battery; please enclose it in a plastic
bag and call the local authorized dealers immediately for instructions on disposal and recycling.
Product Safety Notice and Product Recalls
For detailed product safety notice and product recalls, please contact the local authorized distributer direct. The recall notice should
include the following information: Product description, including the name, make, model and any distinguishing features, batch, or serial
numbers.
For traceability, this is serial number labeling to track
every single scooter we ship from Heartway Medical Product.
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