Manual Breezy Ibis (page 47 of 100) (English, German, Dutch, French)

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Warranty 47Ibis

10 Warranty

10.1 Denitions of terms

Denitions of terms used in this warranty:

• After sales service part: Part purchased after the intial product that is durable and may be

subjected to natural wear and tear or natural contamination during normal operation within the

lifetime of the product.;

• Consumable part: Part that is subjected to natural wear and tear or natural contamination during

normal operation within the lifetime of the product (section 9 of Sunrise Medical HCM B.V.’s general

terms and conditions of sale);

• Client: Those who purchase the product directly from Sunrise Medical;

• Corrective action: Repair, replace or refund of the product;

• Dealer: Those who re-sell the product to the User;

• Defect: Any circumstance due to which the product is not sound or t to use, caused by a lack of

quality of the material used to manufacture the product as well as the quality of the manufacturing

process;

• Option: An accessory delivered with the initial product by Sunrise Medical to extend the standard

product model;

• Product: Product that is delivered according to brochure or contract (e.g. wheelchair, scooter,

battery-charger etc.);

• Part: Part of product that can be exchanged or replaced. This can be an option, accessory, service

part or consumable part;

• Returns: Product or part that needs to be returned;

• RMA-process user: Process to return goods, contact your dealer;

• RMA-process client: Process to return goods, contact Sunrise Medical’s Customer Service;

• User: Those who use the product;

• Warranty: The rights and obligations set forth in this document;

• Warranty period: The period of time during which the warranty is valid;

• Warranty provider: Sunrise Medical HCM B.V., Vossenbeemd 104, 5705 CL Helmond, The

Netherlands (also referred to as Sunrise Medical).

Notwithstanding the rights and obligations of Sunrise Medical, Client and User set forth in Sunrise

Medical’s general terms and conditions of sale, the rights of the Client and/or User towards Sunrise

Medical in case of defects are limited to the provisions set forth in this warranty. For the duration of the

warranty period Sunrise Medical guarantees that the product is without defects.

In case of any defects the User is required –within two weeks after discovery of the defect- to contact

the dealer. He has to complete a return form and return the product or part via the RMA-process.

Sunrise Medical will, at its sole discretion, take the corrective action it seems t under the given

circumstances within a reasonable period of time (depends on nature of claim) from receipt of the

completed return form. The warranty period will not be extended after a corrective action.

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Breezy Ibis Manual

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