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Troubleshooting
Problem Reason Solution
Heart rate
symbol
Appears in the measurement
condition and ashes when
pulse is detected
Measurement in progress, remain quiet.
Low battery
indicator
Appears when the battery
voltage is excessively low or the
positions of the batteries are
incorrect
Replace all four batteries with new ones.
Insert the batteries in the correct
positions. Be aware of +/- positions.
Measuring
error
Appears when the accurate
blood pressure and pulse could
not be obtained
Press “start/stop” button again and
remeasure.
Check if cu is wrapped according
to instructions.
Check that there are no kinks in tube.
Check that hand is relaxed.
Check if talking or moving
during measurement.
Check if posture is correct.
E0 Measuring error The pulse signals on the cu are too
weak. Re-position the cu and repeat the
measurement.
E1 Pumping error The cu is not fastened properly. Re-position
the cu and repeat the measurement.
E2 Out of Range Results Error Relax for a while and repeat the
measurement. Make sure the cu is correctly
positioned on your arm.
E3 Pump time error The cu is not fastened properly. Re-t the
cu, and take a measurement again.
E254 Device internal error Remove and then reinsert the batteries. If the
problem persists, contact customer support.
E255 Calibration error Remove and then reinsert the batteries. If the
problem persists, contact customer support .
E256 An error occurred during the
Bluetooth Firmware update
Device will automatically restart using the
original Bluetooth rmware. Re-initiate the
rmware download process or follow the on-
screen instruction from Braun APP.
12


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