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Troubleshooting
If Zeppelin does not perform as expected, there
may be nothing intrinsically wrong. Check through
this table for possible remedial action.
Additional topics are covered in the Zeppelin
FAQ section of our web site:
www.bowers-wilkins.com
Symptom Possible cause
No LED Power cord not properly plugged in or damaged.
(UK, Ireland or Hong Kong only) Fuse blown in fused plug of power cord.
Internal fault. Consult your dealer.
Upgrade iPod/iPhone software
No sound from any source Volume set to minimum
No sound on iPod/iPhone source only iPod/iPhone not in play mode.
No sound on AUX source only Zeppelin muted.
AUX cable not properly connected or damaged.
AUX source takes several seconds to sound Poor compatibility between TOSLINK™ cable and optical mini jack cable adaptor/converter.
Dirty TOSLINK™ cable ends. Clean as recommended by cable manufacturer.
Track up/down commands do not work Upgrade iPod/iPhone software.
Cannot control volume from iPod/iPhone interface Upgrade iPod/iPhone software. (Group D & E devices only)
Speakers menu item does not appear when
iPod/iPhone docked
Upgrade iPod/iPhone software. (Group D & E devices only)
Buttons on remote do not work.
Zeppelin buttons OK
Infrared receiver on Zeppelin obscured.
Battery not correctly seated.
Battery insulating tab not removed.
Battery needs replacing
A continually flashing red LED indicates a
system fault.
Before calling for assistance first try rebooting
Zeppelin by disconnecting it from the power supply
for a minimum of 5 seconds and reconnecting.
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