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English - 23
Troubleshooting
Problem What to do
System does not
function
Connect the system to AC (mains) power.
Unplug the power cord from the AC wall outlet for 10 seconds and then reconnect it; this resets the system.
Tap the touch pad on the top of the system to turn it on (page 10).
Cannot
complete
network setup
Connect the system to AC (mains) power.
Plug the SoundTouch
pedestal into the Bose link connector and power on the system.
Select correct network name and enter password.
Connect the device and SoundTouch
system to the same Wi-Fi
®
network.
Place the system within range of the router.
Enable Wi-Fi on the device (mobile or computer) you are using for setup.
Select correct network name and enter password.
If network name does not appear or is hidden, select Manually Connect to Another Network on
the CONNECT TO HOME WI-FI NETWORK screen.
Close other open applications.
If using a computer for setup, check firewall settings to ensure that the SoundTouch
app and SoundTouch
Music Server are
allowed programs.
Test your Internet connection by loading SoundTouch.com
Restart your mobile device, or computer, and router.
Uninstall the app, reset the system, and restart setup.
Cannot
connect to network
If your network information has changed or to connect your system to another network, refer to the in-app help.
Connect to the network using an Ethernet cable.
No sound Increase the volume.
Press Mute
.
Eject and reload the CD.
Press to listen to SoundTouch
.
Make sure the SoundTouch
pedestal is connected to your Wi-Fi network.
Press to listen to an external source connected to the AUX IN connector.
Turn on the external source and increase the volume.
Disconnect headphones from the system (connecting headphones mutes the speakers).
Move system away from possible interference (microwaves, cordless phones, etc.).
Stop other audio or video streaming applications.
Move your mobile device closer to the speaker and away from any interference or obstructions.
Move system or audio device closer to wireless router or access point.
Cannot play
Bluetooth
®
audio
Cannot connect to Bluetooth enabled device:
On the system:
Pair a device (page 13).
Clear the system’s pairing list in the app.
Try pairing a different device.
On your mobile device:
Disable and re-enable the Bluetooth feature.
Remove the speaker from the Bluetooth menu. Pair again.
Refer to your Bluetooth enabled device’s documentation.
Poor sound quality If listening to an external AUX source, use a stereo cable and make sure it is fully inserted.
If the bass is too heavy or low, adjust the bass level of the system using the setup menu (see page 21).
Remote control is
inconsistent or does
not work
Operate the remote control closer to the system.
Check that the remote control battery is installed with positive (+) polarity facing up.
Replace the remote control battery.
Check for interference from fluorescent room lighting, sunlight, or dust or dirt on lens.
Place the system in a different location.
AM reception is
weak
Turn the system slightly one way and then the other to change the direction of the internal AM antenna.
Move the system farther from a TV, refrigerator, halogen lamps, dimmer switches, or other electronic equipment that generates
electrical noise.
If neither suggestion works, you may be in an area of weak AM signal coverage.
FM reception is
weak
Extend the power cord as much as possible. The power cord acts as an FM antenna (page 14).
CD does not play
Select the CD source or press
. The CD icon appears on the display.
Load the CD label-side up.
Check that the disc surface is clean. If not, try cleaning it.
Try another disc.
Care and Maintenance
23


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