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TROUBLESHOOTING
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ENG
SYMPTOM SOLUTION
Charging case
doesn’t charge
Make sure the USB cable is correctly aligned with the port on the
charging case.
If the charging case baery is fully depleted, make sure the
USB cable is aached long enough for the case to gain an initial
charge. If you remove the cable and the charging case status light
goes out, reaach the USB cable.
Secure both ends of the USB cable.
Try another USB cable.
Make sure the charging case is closed. To help preserve the
baery life, the case should be closed while it’s charging.
Try another wall charger.
If the charging case has been exposed to high or low
temperatures, let the case return to room temperature. Charge
again (see page 27).
If the charging case has been exposed to water, wait until the
USB-C port is completely dry. Charge again (see page 27).
Make sure any charging case accessories are properly installed
and don't prevent the USB cable from securely connecting to the
port on the charging case.
Earbud battery life is
shorter than expected
Baery life varies based on seings and usage. If either
Immersive Audio or Auto Volume are set to On, consider disabling
them using the Bose app for a longer baery life. For more
information, see page 29.
Voice prompt language
isn’t correct
Change the voice prompt language using the Bose app
(see page 12). You can access this option from the
Seings menu.
Not receiving
call notifications
Make sure your device isn’t set to Do Not Disturb.
Make sure voice prompts are enabled using the Bose app (see
page 12). You can access this option from the Seings menu.
Make sure you have given the earbuds access to your contacts in
your device Bluetooth menu.
Earbuds don’t connect
to a Bose Smart
Soundbar or Speaker
Make sure you are connecting to a compatible Bose product. For
a list of compatible products, visit: support.Bose.com/Groupssupport.Bose.com/Groups
With the earbuds in the charging case and the case open, press
and hold the buon on the back of the case until the earbud
status lights slowly pulse blue.
Make sure that the earbuds are within 30 ft (9 m) of your
soundbar or speaker.
52


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