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TROUBLESHOOTING
46
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ENG
SYMPTOM SOLUTION
Bose app doesn’t work
on device
Make sure your device is compatible with the Bose app and
meets minimum system requirements. For more information,
refer to the app store on your device.
Uninstall the Bose app on your device. Reinstall the app
(see page 12).
Earbuds aren't
comfortable or secure
Make sure that you're puing the earbuds on correctly
(see page 13).
Check the earbud fit using a mirror (see page 14). For best
sound quality and microphone performance, adjust the earbuds
so that they’re at about a 45° angle on your ears. If they don’t feel
comfortable or secure, slide them up or down slightly to find the
best position for you.
Visit: support.Bose.com/UOEsupport.Bose.com/UOE to see how-to videos.
Can't wear earbuds
comfortably with
earrings or piercings
Remove any earrings or piercings before puing on the earbuds.
When the earbuds are secure, put your earrings or piercings
back on.
Check the earbud fit using a mirror (see page 14). For best
sound quality and microphone performance, adjust the earbuds
so that they’re at about a 45° angle on your ears. If your earrings
or piercings make that position uncomfortable, slide the earbuds
up or down slightly to find the best position for you.
If the magnets on the boom of the earbud barrels stick to your
earrings or piercings, slide the earbuds up or down slightly to
separate them.
Intermittent Bluetooth
connection
Clear the earbud device list (see page 36). Delete the earbuds
from the Bluetooth list on your device, including any duplicate
listings labeled LE (Low Energy). Connect again (see page 12).
Move your device closer to the earbuds (30 ft or 9 m) and away
from any interference or obstructions.
Reboot the earbuds and charging case (see page 54).
46


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Others manual(s) of Bose Ultra Open Earbuds

Bose Ultra Open Earbuds User Manual - German - 56 pages

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Bose Ultra Open Earbuds User Manual - Dutch - 56 pages

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