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Using the headphones
English - 11
Troubleshooting
If you experience any trouble using your headphones, try the following
troubleshooting instructions.
Problem What to do
No audio/intermittent Securely connect the headphone cable to
the 3.5 mm headphone connector on your
device.
Try another eartip size.
Try another device.
Excessive bass Turn off any audio enhancement features on
the audio source.
Microphone is not picking up
sound Make sure you are using a compatible
device. See the “Made for” list on the
product carton.
Securely connect the headphones plug to
the headphone input.
Make sure the microphone opening on
the back of the Answer/End button is not
blocked.
Try another phone call.
Try another device.
Device not responding to
remote (button) presses Securely connect the headphone cable to
the 3.5 mm headphone connector on your
device.
For multi-press functions: Vary speed of
presses.
Device not responding to
remote Full controls may not be available for some
devices or applications.
Ear tips falling off Securely attach the eartips to the earpiece
and nozzle hook.
Lost ear tip Contact Bose for replacement tips.
Sound is muffled from earpiece Clear any debris or wax build-up from the
eartips and headphones nozzles.
Unplug the headphones from the audio
source, then plug back in making sure they
are securely connected.
Try another device.
11


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