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Using the headphones
English - 9
Troubleshooting
If you experience any trouble using your headphones, try the following
troubleshooting instructions. If you still need help, contact Bose Customer Service.
Problem What to do
No audio or audio in one earcup
only
Make sure both ends of the audio cable
are rmly connected.
Try another audio device.
Distorted bass Make sure both ear cushions are rmly
secured.
Mis-shaped cushion The high-density earcup foam will
regain its shape after a few minutes in a
neutral position.
Microphone is not picking up sound Make sure that the headphone plug is
securely connected to the headphone
jack.
Make sure the microphone is not being
blocked or covered.
The microphone is located on the back of
the Answer/End button. (You may notice
the small opening for the microphone.)
Phone not responding to button
presses
Make sure that the headphone plug is
securely connected to the headphone
jack.
For multi-press functions: Vary speed of
presses.
iPhone, iPod, or iPad not
responding to remote
Full controls may not be available for
some iPhone, iPod, or iPad models.
Cleaning the headphones
The headphones do not require scheduled cleaning. Should cleaning be necessary,
simply wipe the outside surfaces with a soft cloth. Be sure the earcup ports are
kept clear, and that no moisture is allowed to get inside the earcup.
Replacement parts and accessories
Accessories or replacement parts can be ordered through Bose Customer Service
at http://global.Bose.com
9


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