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Care and Maintenance
Troubleshooting
For more troubleshooting information, refer to the in-app help.
Problem What to do
Cannot complete
network setup
Connect the system to AC (mains) power.
Select correct network name and enter password.
Connect the device and SoundTouch
system to the same
Wi-Fi
®
network.
Place the wireless adapter within range of the router.
Enable Wi-Fi on the device (mobile or computer) you are
using for setup .
If network name does not appear or is hidden, select
Manually Connect to Another Network on the
CONNECT TO HOME WI-FI NETWORK screen.
Close other open applications.
If using a computer for setup, check firewall settings to
ensure that the SoundTouch
app and
SoundTouch
Music Server are allowed programs.
Test your Internet connection by loading SoundTouch.com
Restart your mobile device, or computer, and router.
Uninstall the app, reset the system, and restart setup.
Cannot connect to
network
If your network information has changed or to connect
your system to another network, refer to the in-app help.
Connect to the network using an Ethernet cable.
Intermittent or no audio Move system away from possible interference
(microwaves, cordless phones, etc.).
Stop other audio or video streaming applications.
Move your mobile device closer to the speaker and away
from any interference or obstructions.
Move system or audio device closer to wireless router or
access point.
Ensure system volume is not muted or too low.
Unplug the power cord; reconnect after one minute.
Cannot play Bluetooth
®
audio
On your speaker:
Pair a device (page 19).
Clear the speaker’s pairing list (page 21).
Try pairing a different device.
Set up SoundTouch
first, and perform all system updates.
On your mobile device:
Disable and re-enable the Bluetooth feature.
Remove the speaker from the Bluetooth menu. Pair again.
Refer to your Bluetooth enabled device’s documentation.
See Intermittent or no audio section.
Bass is too heavy or low Adjust the bass level of your system in the app. Refer to the
in-app help.
25


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