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Bose SoundSport in-ear - Android Manual

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English - 11
Care and Maintenance
Troubleshooting
If you experience any trouble using your headphones, try the following
troubleshooting instructions.
Problem What to do
No audio/intermittent audio • Securely connect the headphone cable to
the 3.5 mm headphone connector on your
device.
• Try another eartip size.
• Try another device.
Excessive bass • Turn off any audio enhancement features on
the audio source.
Microphone is not picking up
sound • Make sure you are using a compatible
device.
Note: Full controls may not be available for
some models or applications. Refer
to your device user’s guide to see if
remotes work with your model.
• Securely connect the headphones plug to
the headphone input.
• Make sure the microphone opening on
the back of the Answer/End button is not
blocked.
• Try another phone call.
• Try another device.
Device is not responding to
remote (button) presses • Securely connect the headphone cable to
the 3.5 mm headphone connector on your
device.
• For multi-press functions: Vary speed
of presses.
Device is not responding to
remote • Full controls may not be available for some
devices.
Eartips falling off • Securely attach the eartips to the earpiece
and nozzle hook.
Lost eartip • Contact Bose® for replacement tips.
Sound is muffled from earpiece • Clear any debris or wax build-up from the
eartips and headphones nozzles.
• Unplug the headphones from the audio
source, then plug back in making sure they
are securely connected.
• Try another device.
… 11 …


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