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ENGLISH - 31
TROUBLESHOOTING
Symptom Solution
No sound On your mobile device, turn the Bluetooth® feature o and then on.
Remove your speaker from the Bluetooth list on your device. Pair your
device again.
Increase the volume on your speaker, your device and music source.
Make sure voice prompts are on. Press the Bluetooth® button to hear
the connected mobile device. Make sure you are using the correct
device.
Use a dierent music source.
Pair a dierent device (see page 20).
If two devices are connected, pause your other device.
No sound from a
cabled device
Power on the device and play music.
Increase the volume on your speaker and device.
Press and release the Input mode button until the Input indicator
glows white.
Use a dierent cable.
Connect a dierent device.
Poor sound quality Use a dierent music source.
Pair a dierent device (see page 20).
If there are two devices connected, disconnect the second device.
Increase the volume on the device.
Check device audio settings.
Poor sound quality
from a cabled
device
Increase the volume on your speaker and device.
Use a dierent cable.
Connect a dierent device.
Check device audio settings.
Audio plays from
the wrong device
(when two devices
are connected)
Make sure voice prompts are on. Press to hear the connected
device(s). Make sure you are using the correct device.
Pause or quit the music source on the device playing music.
Disconnect the second device.
Speaker powers o If using a cabled device, increase the volume on your device.
Disable auto-o (see page 23).
31


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