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PROBLEM WHAT TO DO
TROUBLESHOOTING
35
|
ENG
SYMPTOM SOLUTION
Poor sound quality
Check that the sleepbuds™ are creating a seal in your ears to block
noise. Try speaking aloud. Your voice should sound mued. Shake
your head. The sleepbuds™ should stay secure.
Make sure that you’re placing the sleepbuds™ in your ears correctly.
Remember to rotate the sleepbud™ back and press the tip wing to
tuck it underneath your ear ridge (see page 18).
Make sure that you’re using the right size StayHear+ Sleep tip for
each sleepbud™ (see page 19). You may need a dierent size for
each ear.
Make sure that the sleepbuds™ are correctly oriented in the
StayHear+ Sleep tips. The Bose logo on the sleepbud™ should face
outwards and be right-side up, and both charging contacts should be
visible through the back of the tip (see page 20).
Clear any debris or wax buildup from the StayHear+ Sleep tips and
sleepbuds™ nozzles (see page 31).
Try a dierent masking sound. Some sounds are tailored to be more
eective for masking noise, so they may sound dierent than what
you’re used to.
Remember that your sleepbuds™ are designed for sleep, so you might
need to think about sound quality dierently than you would for a pair
of headphones.
Sleepbuds™ falling
out of ears
Check that the sleepbuds™ fit securely in your ears. Try speaking
aloud. Your voice should sound mued. Shake your head.
The sleepbuds™ should stay secure.
Make sure that you’re placing the sleepbuds™ in your ears correctly.
Remember to rotate the sleepbud™ back and press the tip wing to
tuck it underneath your ear ridge (see page 18).
Make sure that you’re using the right size StayHear+ Sleep tip for
each sleepbud™ (see page 19). You may need a dierent size for
each ear.
35


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