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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Poor sound quality from
a device connected by
audio cable
Make sure both ends of the audio cable are securely connected
into the ports (see page 30).
Restart your source device.
Audio cable microphone
doesn’t work
Make sure your mobile device is compatible with the audio cable
(CTIA standard pin connection). Refer to your source device
owner’s guide.
Action button doesn’t
change the noise
cancelling mode
If the audio cable is connected, disconnect the cable.
Use the Bose app to change the mode. To access this option, tap
Modes on the main screen.
Headphones don’t
respond Reset the headphones (see page 43).
Poor noise cancellation Check the mode (see page 20).
Difficulty hearing a
caller while on a
phone call
Increase the volume using your mobile device.
Try a dierent mode (see page 20).
Voice prompt language
isn’t correct Change the voice prompt language using the Bose app. You can
access this option from the Seings menu.
Not receiving
call notifications Make sure you have given the headphones access to your
contacts in your mobile device Bluetooth menu.
Headphones don’t
connect to a Bose
Smart Soundbar
or Speaker
Make sure you’re connecting using the Bose app
(see page 32).
Make sure you’re connecting to a compatible Bose product. For a
complete list visit: support.Bose.com/Groupssupport.Bose.com/Groups
Slide the Power/Bluetooth switch to the right l and hold for 3
seconds until you hear “Ready to connect another device” and
the Bluetooth light blinks blue.
Make sure that the headphones are within 30 ft (9 m) of your
soundbar or speaker.
41


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