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ENG
TROUBLESHOOTING
PROBLEM WHAT TO DO
No stereo separation or
communications in one
ear only
Make sure the Intercom operation switch is correctly set for your
intercom system. See “Operation Switches” on page 22.
Make sure the terminator cover is securely installed. See “Move the
microphone” on page 25.
Depending on how your audio jacks are wired, there may be
only one channel of audio supplied to the headphone jack. If the
Intercom (MON-ST) operation switch is set to ST and you only hear
communications on one side, set the operation switch to MON to
play audio on both sides. 5-pin XLR models are mono audio only.
Audio
PROBLEM WHAT TO DO
Reduced noise
cancellation,
intermittent clicking
sounds, or
communication
distortion in a loud
environment
Make sure the StayHear+ tips are clean and free of debris.
See “Clean the headset” on page 41.
Remove the microphone, then attach again.
See “Move the microphone” on page 25.
If the headset emits any loud noise and related loss of
communications while in the Acoustic Noise Cancelling mode,
turn the power o. The headset will continue to provide
communications in the passive noise reducing mode.
Squealing or
whistling sound when
the headset powers on
Make sure the headset orientation is correct. Use the Left T and
Right U markings on the headset to orient the headset correctly.
Make sure the StayHear+ tips are firmly seated on the earbuds.
Make sure the earbuds are fully seated in your ears. See “Fit the
earbuds to your ear” on page 15.
Make sure the proper sized StayHear+ tips are being used. See
“Choose the correct StayHear+ tips” on page 15.
Make sure the earbud openings are clean and free of debris.
Low rumbling sound
with the headset
turned on in a quiet
environment
Make sure the earbuds fit correctly.
See “Choose the correct StayHear+ tips” on page 15.
Make sure the StayHear+ tips are clean and free of debris.
See “Clean the headset” on page 41.
48


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