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Reference
Troubleshooting
Problem What to do
System doesnt do any-
thing
Make sure the unit is turned on.
Make sure the power cord is inserted securely into the Acoustimass
®
module and plugged
rmly into an operating AC wall outlet.
Be sure to select a source (CD/DVD, AM/FM, etc.).
Unplug the Acoustimass module power cord from the outlet for a minute, then reconnect it.
This allows the unit to reset itself.
No sound Increase the volume.
Check to see if MUTE is lit on the display. If it is, press the Mute button on the remote con-
trol to unmute the sound.
Make sure the module cable and speaker cable are rmly seated in the media center jacks
and the multi-pin connector on the other end is rmly seated in the Acoustimass module
jack.
Check speaker connections.
Turn the media center off for 10 seconds, then on again, to restore communication
between the media center and the speakers.
Check the connections for any external components. Make sure to select the correct
source for the desired input.
Be sure the disc is placed correctly, label-side up, in the CD tray.
Connect the FM and AM antennas.
Unplug the Acoustimass module power cord from the outlet for a minute, then reconnect it.
This allows the unit to reset itself.
Sound but no picture Make sure the TV is on.
When playing a DVD or other video source, make sure the TV is set for TV/Video. See
Important Note on page 16.
Remote control is
inconsistent or does not
work
Check batteries and their polarity (+ and ). See Replacing the remote batteries on
page 38.
Point the remote control at the media center.
Radio does not work
or has poor reception
Make sure antennas are connected properly.
Move AM antenna at least 20 inches (50 cm) from the media center.
Adjust antenna position to improve reception.
AM antenna must be upright.
Move antennas farther from TV or other electronic equipment.
You may be in an area of weak signal coverage.
DVD or CD does not
play
Check to see if the play symbol in the display is lit.
After pressing the CD/DVD button, wait a few seconds before pressing Play.
Make sure the disc is properly inserted (label side up).
Eject the disc and try loading it again.
There may be dirt or dust on the disc. Clean the disc. See Cleaning discs on page 38.
The disc may be defective. Try another disc.
Make sure region codes for both the DVD and player match. See Check for region code
compatibility on page 5.
FM sound is distorted Adjust antenna position to reduce interference.
Sound is distorted Make sure speaker cables are not damaged and the connections are secure.
Reduce the output level from any external components connected to the music center.
AM256950_02_V.pdf • January 29, 2002
39


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