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Faults and what to do about them. en
39
Faults and what to do about them.
Faults Cause/Remedy
Water is leaking out. Attach the drain hose correctly or replace it.
Tighten the screw connection of the drain hose.
The machine is not filling
with water.
Detergent is not being
dispensed.
Have you pressed the A button?
Is the tap turned on?
Could the filter be clogged? Clean the filter. ~ Page 37
Is the supply hose kinked or trapped?
The dispenser is empty
and fill level indicator is
not flashing.
Is the drawer cover/connector dirty? Clean the detergent drawer.
~ Page 34
Has the detergent drawer been pushed in correctly? ~ Page 29
The wrong detergent/
fabric softener has been
poured into the
dispenser(s).
Dispenser(s):
1. Empty and clean. ~ Page 34
2. Refill. ~ Page 29
Detergent/fabric softener
has congealed in the
dispensers.
Clean and refill the dispensers.
The door cannot be
opened.
The safety function is activated. Stop the programme? ~ Page 28
Is $ selected (Rinse Stop = no final spin)? ~ Page 28
Can the door only be opened by the emergency release? ~ Page 37
The programme will not
start.
Have you pressed the A button or selected Finished in time?
Is the door closed?
Is the E childproof lock activated? Deactivate it.
If ù flashes, the detergent drawer has not been pushed in completely.
Push the detergent drawer in correctly.
The drum briefly jerks or
judders after the
programme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash programme starts.
The water is not draining. Is $ selected (Rinse Stop = no final spin)? ~ Page 28
Clean the drain pump. ~ Page 36
Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not
satisfactory.
Laundry is wet/too damp.
Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
Is Easy-Iron selected (depending on the model)? ~ Page 25
Is the selected speed too low?
The spin cycle runs
several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
39


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