What to do if...
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Water is leaking out. – Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
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No water supply.
Detergent not dispensed.
– Start/Pause not selected?
– Tap not turned on?
– Filter blocked? Clean the filter a page 11.
– Supply hose kinked or trapped?
ʑ
Washing machine door
cannot be opened.
– Safety function active. Programme stopped? a page 4.
– - - - - (Rinse stop = no final spin) selected? a page 3,4.
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Programme does not start. – Start/Pause or Ready in time selected?
– Washing machine door closed?
– Childproof lock active? Deactivating a page 5.
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Detergent solution is not
drained.
– - - - - (Rinse stop = no final spin) selected? a page 3, 4.
– Clean the detergent solution pump a page 11.
– Clean the waste pipe and/or drainage hose.
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Water not visible in the
drum.
– Not a fault - water below the visible area.
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Spin result not satisfactory.
Laundry wet/too damp.
– Not a fault - the imbalance monitoring system has interrupted the spin
because the laundry is unevenly distributed.
Distribute large and small items of laundry evenly in the drum.
– Speed selected too low? a page 5.
ʑ
The programme duration
changes during the wash
cycle.
– Not a fault - the programme cycle is optimised for the particular
washing process. This can cause changes in the programme duration
on the display panel.
ʑ
Spin cycle performed
several times.
– Not a fault - unbalanced-load detection system is adjusting the
imbalance.
ʑ
Residual water in the 0
compartment for care
products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary a page 10.
ʑ
Odour formation in the
washing machine.
– Run programme Cottons 90 °C without laundry. Use standard
detergent.
ʑ
Status display t flashing.
Appliance has detected a
detergent overload.
– Too much detergent used?
Mix one tablespoonful of fabric softener with ½ litre water and pour
into compartment II (Not for outdoor fabrics, sportswear fabrics or
those made with down.)
– Reduce the detergent dosage for the next wash cycle.
ʑ
Loud noises, vibrations and
“wandering” during the
spin cycle.
– Are the appliance feet fixed?
Secure appliance feet a Installation instructions.
– Transportation safety devices removed?
Remove transportation safety devices a Installation instructions.
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Display panel/indicator
lamps do not function
during operation.
– Power cut?
– Circuit breakers tripped? Switch the circuit breakers back on or
replace.
– If the fault occurs repeatedly, call the after-sales service.
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Programme sequence
longer than usual.
– Not a fault - unbalanced-load detection system is adjusting the
imbalance by repeatedly redistributing the laundry.
– Not a fault - foam detection system active - adds an additional rinse
cycle.
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There are detergent
residues on the laundry.
– Occasionally, phosphate-free detergents contain water-insoluble
residues.
– Select Rinse 2 or brush down the laundry after washing.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to Off and remove the mains plug from the socket.
– Turn off the water supply and call the after-sales service a Installation instructions.
