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Problem Cause Solution
Fill water tank R
lightsup.
There is not enough
water in the water tank.
Fill the tank with cold, fresh water as far as the
max mark. Reinsert the water tank.
Fill water tankR lights
up even though there
is enough water in the
water tank.
The float in the water
tank is stuck.
Clean the water tank and free the float.
The water tank is not
inserted correctly.
Check that the water tank has been correctly
inserted.
Fill water tank R and
Descale Q are flashing
simulta neously and it is
not possible to prepare
drinks.
There is a fault on the
machine.
Turn the machine off using the On / Off switch,
wait approximately 5 minutes and turn the
machine back on. If R and Q are still flashing,
please contact the TASSIMO careline.
Descale Q lights up or
starts flashing.
The appliance needs to
be descaled.
Descale the appliance. Please refer here to the
section fDescaling.
Descale Q lights up
or starts flashing even
though decalcified water
has been used.
Even decalcified water
contains low amounts of
calcium carbonate.
Descale the appliance. Please refer here to the
section fDescaling.
The
OAutomatic”
mode is skipped; the
N
“Manual” mode appears
instantly.
The bar code reader was
unable to recognise the
bar code.
Clean the bar code reading window.
Use a new T DISC.
You can still prepare the beverage regardless by
pressing and holding the Start / Stop button.
The quality of the crema
has deteriorated.
The beverage outlet is
sticky or dirty.
Clean the beverage outlet. Please refer here to
the section eCleaning.
Clean the brewing unit with the yellow
ServiceTDISC. Please refer here to the
sectioneCleaning.
Build-up of limescale in
the appliance.
Descale the appliance. Please refer here to the
section fDescaling.
Water is dripping from
the brewing unit.
The TDISC is damaged
or leaky.
The TDISC has not been
pierced cor
rectly.
Do not use TDISCs that are damaged.
Only use each TDISC once.
W
ait until t
he brewing stage has come to
an end and the appliance has cooled down.
Remove the TDISC and clean the brewing unit.
Please refer here to the section eCleaning.
The piercing unit has not
been inserted correctly.
Press the piercing unit into its holder using
both thumbs (until an audible click is heard).
On the surface below
the cup stand there is
water.
This is condensation. Condensation may appear and is not caused
by any fault with the appliance. Wipe the water
away with a cloth.
Troubleshooting
H
15


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