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Troubleshooting
The following table contains solutions to problems or faults which may occur during
operation of the appliance and that can be easily rectified at home. If you are not
satisfiedwiththesolutionsprovidedhere,pleasecontactourCustomerService
department.
Furthercustomerserviceinformationcanalsobefoundonline:
www.bosch-home.com
www.tassimo.com
Problem Cause Solution
No LED is lit. The appliance is in idle
mode.
Press Start / Stop button.
The controls do not
respond to touch.
Technical fault. Unplugthemainsplug.Waitforapprox.
5minutes.Reinsertthemainsplugintothe
socket.
The control panel is
dirty.
Unplugthemainsplug.Cleanthedisplay
elements/controlswithasoft,dampcloth.Re
insert the mains plug into the socket.
The appliance is not
working and none of
the display elements
are lighting.
The appliance has no
power supply.
Checktoseewhethertheapplianceis
connected to the mains.
The brewing starts,
however there is no
beverage dispensed.
The water tank is not
inserted correctly.
Checkthatthewatertankiscorrectlyinserted.
The water tank was
removed during the
brewing stage or there
is air in the system.
Start the cleaning process with the orange
ServiceTDISC.Pleasereferheretothesection
First Time Use,Steps2 – 14.
The float in the water
tank is stuck.
Cleanthewatertankandfreethefloat.
The brewing will not
start.
NoTDISCinserted. CheckthataTDISChasbeeninserted.
The appliance does
not recognise the
TDISCbarcode.
Thedisplays/buttons
for drink intensity,
drink temperature and
drink size are flashing.
CleantheTDISCreadingwindowwithasoft,
damp cloth.
SmoothoutthefoiloftheTDISCwithyour
finger so that the bar code can be read.
UseanewTDISC.
If the problem persists, contact the TASSIMO
careline.
The brewing unit is not
closed properly.
Cleanthebrewingunitwithasoft,dampcloth,
paying particular attention to the lid area.
The appliance was not
plugged in when the
TDISCwasinserted.
Checkthattheapplianceispluggedintothe
powersupplybeforeinsertingtheTDISC.
14


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