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29
02/2012
en
Troubleshooting
The following table provides solutions for problems and glitches that may arise as you
use your TASSIMO machine. If you do not nd a solution for your specic problem, or the
problem persists after troubleshooting please contact our customer service department
Problem Possible cause Solution
Appliance not working;
no symbols light up.
There is no power supply. Check that the appliance is
properly plugged into the power
supply.
Machine brews but no
drink dispensed.
The water tank was removed
during the brewing process or
there is air in the system.
Replace the water tank in the
appropriate position in your
TASSIMO machine. Start a
cleaning process with the Serv
ice T DISC.
The oat in the water tank is
stuck.
Clean the water tank and en
sure the oat can move.
O Automatic mode
not working, appliance
remains in standby
mode.
No T DISC inserted. Check if T DISC has been
inserted.
The barcode could not be
detected.
Clean the bar code read
ing window and try again or
smooth the barcode on the
T DISC out with your thumb.
Use another T DISC.
If problems persist contact the
TASSIMO careline.
O Automatic mode
skipped, appliance
goes straight to
N Man
ual mode.
The barcode could not be
detected.
Clean the bar code reading
window.
Use another T DISC.
You can still prepare the drink
by holding down the start /stop
button.
The quality of the cre
ma has deteriorated.
The drink outlet is clogged or
dirty.
Remove the drink outlet from
the brewing unit and detach
the piercing unit. After cleaning
everything thoroughly, reas
semble the parts and replace
them in the brewing unit.
More Customer Service information is available online at www.tassimo.com
01_TAS 20_EU.indb 29 24.02.2012 14:53:58
31


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