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102 fr | Dépannage Caméra IP série 200
AR18-09-B003 | v1.1 | 2010.05 Manuel d'installation et d'utilisation Bosch Security Systems
8 Dépannage
8.1 Résolution des problèmes
Le tableau suivant vous aidera à identifier les causes de
dysfonctionnement et à les corriger dans la mesure du possible.
8.2 Service client
Si vous ne parvenez pas à résoudre un problème, veuillez
contacter votre fournisseur ou votre intégrateur système, ou
adressez-vous directement au service client de Bosch Security
Systems.
L'installateur est invité à noter toutes les informations
pertinentes relatives à l'appareil afin d'en permettre
l'identification à des fins de garantie ou de réparation. Les
numéros de version du firmware et les autres informations
d'état sont affichés au démarrage de l'appareil ou après avoir
ouvert le menu Administration. Veuillez noter ces
renseignements ainsi que les informations de la plaque
signalétique de la caméra avant de contacter le support
technique.
Dysfonctionnement Causes possibles Solution
Aucune
transmission
d'image n'a lieu vers
l'emplacement
distant.
Raccordements de câble
défectueux.
Vérifiez les câbles, les
prises, les contacts et les
connexions.
Aucune connexion
établie, aucune
transmission
d'image.
La configuration de
l'appareil.
Vérifiez tous les
paramètres de
configuration.
Installation défectueuse. Vérifiez les câbles, les
prises, les contacts et les
connexions.
102


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