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en Customer service
36
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4 Customer service
Customer service
If you are unable to rectify the fault,
please contact our customer service.
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
The contact information for your nearest
customer service can be found here or
on the enclosed customer service list.
When calling, please state the product
number (E-Nr.) and the production
number (FD) which can be found on the
rating plate.
Trust the expertise of the
manufacturer. You can therefore be
sure that the repair is carried out by
trained service technicians who carry
original spare parts for your domestic
appliances.
Appliance self-test
Your appliance features a self-test
programme which displays the fault
which your customer service can rectify.
1. Switch off the appliance and wait
5 minutes.
2. Switch on the appliance.
3. Within the first 10 seconds after
switching on, press and hold the
super button for 3- 5 seconds.
The self-test programme starts.
While the self-test is running, a long
audible signal sounds in the
meantime.
If 2 audible signals sound after the
end of the self-test and the set
temperature is displayed, your
appliance is OK.
If, at the end of the self-test,
5 audible signals sound and the
super button flashes for 10 seconds,
inform customer service.
When the programme has ended,
the appliance switches over to normal
operation.
Appliance is not cooling, display and lighting are lit.
Showroom mode switched on. Start the appliance self-test.
~ "Customer service" on page 36
When the programme has ended, the appliance
switches over to normal operation.
36


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