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21
Customer service,
product / production
number and technical
data
Customer service
If you have any queries, are unable to
rectify faults on the appliance yourself or
if your appliance needs to be repaired,
contact Customer Service.
You can solve many problems yourself
by consulting the information on
troubleshooting in these instructions or
on our website. If this is not the case,
contact our Customer Service.
We will always find an appropriate
solution and try to avoid unnecessary
visits being made by a Customer Service
technician.
With any warranty claims, we will make
sure that your appliance is repaired by
trained Customer Service technicians
using genuine spare parts, including
after the manufacturer's warranty has
expired.
For safety reasons, repairs to the
appliance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or
interventions have been carried out by
persons not authorised by us for that
purpose or if our appliances have been
fitted with spare, supplementary or
accessory parts that were not genuine
parts and then resulted in a defect.
Function-relevant genuine spare parts
according to the corresponding
Ecodesign Directive can be obtained
from Customer Service for a period of at
least 10 years from the date on which
your appliance was placed on the market
within the European Economic Area.
Note
Under the terms of the manufacturer's
warranty applicable to the location, the
use of Customer Service is free of
charge.The minimum duration of the
warranty (manufacturer's warranty for
private consumers) in the European
Economic Area is 2 years (except for
Denmark and Sweden, where it is 1 year)
according to the terms of warranty
applicable to the location. The terms of
warranty do not affect other rights or
claims held by yourself under local
legislation.
Detailed information about the warranty
period and terms of warranty in your
country are available from Customer
Service, your dealer or our website.
When contacting after-sales service, you
will need the product number (E no.) and
the production number (FD no.) of your
appliance.
The contact details for Customer Service
can be found in the enclosed Customer
Service directory or on our website.
Product number (E no.) and production
number (FD no.)
The product number (E no.) and the
production number (FD no.) can be
found on the rating plate of the
appliance. Fig. +
Make a note of your appliance's details
and the Customer Service telephone
number to find them again quickly.
21


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