9
Troubleshooting
Error messages
You can take remedial action yourself for some error
messages.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Problem Possible cause Remedy/information
The appliance does not work Faulty circuit breaker Look in the fuse box to make sure that the fuse
for the appliance is OK.
Plug not plugged in Plug the plug in
Power cut Check whether the kitchen light works.
Incorrect operation Disconnect the fuse in the fuse box. Reconnect
it after approx. 10 seconds.
The appliance is not in operation.
A cooking time appears in the
display.
The
n button was not pressed after the set-
ting had been made.
Press the n button or switch the appliance off.
The microwave does not switch
on.
The door was not fully closed. Check whether food remains or foreign material
is trapped in the door. Make sure that the seal-
ing surfaces are clean. Check whether the door
seal is twisted.
The
n button has not been pressed. Press the n button.
It takes longer than before for the
food to heat up.
The microwave power setting is too low. Select a higher power setting.
A larger amount than usual has been placed
in the appliance.
Double the amount = almost double the time
The food was colder than usual. Stir or turn the food during cooking
An audible signal sounds. The
colon in the display flashes.
The appliance is in demonstration mode.
1. Press the
2 button.
2. Press and hold the
` button for three sec-
onds.
The demonstration mode is deactivated.
Error message Possible cause Remedy/Note
Error message "E723" appears in the dis-
play.
The door is not properly closed.
Open the appliance with the
^ button and
close it again.
Error message "Er1", "Er4", "Er18" or "E305"
appears in the display.
Technical malfunction. Call the aftersales service.
Error message "Er11" appears in the dis-
play. "Button jammed"
The buttons are dirty or the mechanism
has jammed.
Press all the buttons several times. Clean
the buttons with a dry cloth. Open and
close the appliance door. If this does not
help, consult the after-sales service.
E no.
FD no.
After-sales service
O
GB 0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE 01450 2655
