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Trouble shooting
Malfunctions often have simple explanations. Please read the
following notes before calling the after-sales service.
: Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out and damaged power cables replaced by one of our trained
after-sales technicians. If the appliance is defective, unplug the
appliance from the mains or switch off the circuit breaker in the
fuse box. Contact the after-sales service.
LED lights
Defective LED lights must only be replaced by the
manufacturer, their customer service department or a licensed
technician (electrician).
Fault table
--------
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate with these numbers can be
found inside the appliance (remove the metal mesh grease
filter to gain access).
You can make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please be aware that a visit by an after-sales engineer will be
charged if a problem turns out to be the result of operator error,
even during the warranty period.
After-sales contact details for all countries can be found in the
attached after-sales service directory.
Accessories for circulating-air mode
(not included in the delivery)
Notes
Follow the installation instructions supplied with the
accessories.
For appliances with an additional internal filter, only the
CleanAir recirculation module can be used.
Basic equipment: Starter set for circulating-air mode - narrow
Throw-away filter
Fault Possible cause Solution
The appliance does not work The plug is not plugged into the mains Connect the appliance to the power
supply
Power cut Check whether other kitchen appliances
are working
The fuse is faulty Check in the fuse box to make sure that
the fuse for the appliance is in working
order
The lighting does not work The bulbs are faulty Call the after-sales service
The bar above the
E button flashes
The metal grease filter is saturated Clean the filter, see the Cleaning and
maintenance section
The bar above the
F button flashes
The activated charcoal filter is saturated Replace the filter; see the "CleanAir air
recirculation module" printed supple-
ment
E no. FD no.
After-sales service
O
1
2
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