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3Trouble shooting
Tr oubl e shoot i ng
Malfunctions often have simple explanations. Please
read the following notes before calling the after-sales
service.
:Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
LED lights
Defective LED lights must only be replaced by the
manufacturer, their customer service department or a
licensed technician (electrician).
Malfunction table
--------
4Customer service
Cu s t o mer ser vi ce
When calling us, please give the product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
with these numbers can be found inside the appliance
(remove the metal mesh grease filter to gain access).
You can make a note of the numbers of your appliance
and the telephone number of the after-sales service in
the space below to save time should it be required.
Please be aware that a visit by an after-sales engineer
will be charged if a problem turns out to be the result of
operator error, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Accessories
(not included in the scope of delivery)
Note: These instructions apply to several appliance
models. It may be the case that an optional accessory
that is listed does not apply for your appliance.
Note: Observe the installation instructions in the
accessory.
--------
Fault Possible cause Solution
The appliance
does not work
The plug is not
plugged into the
mains
Connect the appliance to the
power supply
Power cut Check whether other kitchen
appliances are working
The fuse is faulty Check in the fuse box to make
sure that the fuse for the
appliance is in working order
The lighting is not
working
The LED lights
are defective
Call the after-sales service
The remote
control is not
working
The battery is flat Change the batteries in the
remote control, see section
~ "Replacing the batteries
in the remote control"
on page 15
After the
appliance has
been switched
off, the LEDs 1-5
flash three times.
The battery is
nearly flat
Change the batteries in the
remote control, see section
~ "Replacing the batteries
in the remote control"
on page 15
LED 1 or LED 2
flashes in the dis-
play
The metal grease
filter or the
activated
charcoal filter is
saturated.
Clean the metal grease filter
or replace the activated char-
coal filter. ~ "Cleaning the
metal mesh grease filters"
on page 14
E no. FD no.
After-sales serviceO
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per minute.
Accessories Order number
CleanAir recirculation module with easy-change
filter (cannot be regenerated), stainless steel
Diz0jc5c0
CleanAir recirculation module with filter
(can be regenerated), stainless steel
Diz0jc5d0
CleanAir recirculation module with easy-change
filter (can be regenerated), white
Diz0jc2c0
CleanAir recirculation module with filter
(can be regenerated), white
Diz0jc2d0
Easy-change filter for circulating-air mode
(cannot be regenerated)
DSZ5201
Filter for air recirculation module
(can be regenerated)
Dzz0xx0p0
=1U)'(1U
7\SH
16


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