Service
English 7
How to Obtain Service or
Parts
To reach a service representative, see the contact information at the front of the
manual. Please be prepared with the information printed on your product data
plate when calling.
Product Data Plate The data plate shows the model and serial number. Refer to the data plate on the
appliance when requesting service. It is located on the frame near the drawer.
Open the drawer to view it.
Warranty
What this Warranty Cov-
ers & Who it Applies to:
The limited warranty provided BSH Home Appliances ("[Thermador") in this State-
ment of Limited Product Warranty applies only to the Thermador VCI Series Ven-
tilation Custom Insert ("Product") sold to you, the first using purchaser, provided
that the Product was purchased: (1) for your normal, household (non-commercial)
use, and has in fact at all times only been used for normal household purposes;
(2) new at retail (not a display, "as is", or previously returned model), and not for
resale, or commercial use; and (3) within the United States or Canada, and has at
all times remained within the country of original purchase. The warranties stated
herein apply only to the first purchaser of the Product and are not transferable.
Please make sure to return your registration card; while not necessary to effectu-
ate warranty coverage, it is the best way for Thermador to notify you in the
unlikely event of a safety notice or product recall.
How Long the Warranty Lasts: Thermador warrants that the Product is free from defects in materials and work-
manship for a period of Three hundred sixty-five (365) days from the date of pur-
chase. The foregoing timeline begins to run upon the date of purchase, and shall
not be stalled, tolled, extended, or suspended, for any reason whatsoever.
Repair/Replace as Your Exclusive
Remedy:
During this warranty period, Thermador or one of its authorized service providers
will repair your Product without charge to you (subject to certain limitations stated
herein) if your Product proves to have been manufactured with a defect in materi-
Fan motor does not
work
1. Power supply is insufficient
2. Electrical wiring is incorrectly connected
See Installation Instructions for further information
Lights hum A slight hum is normal
Hood trips breaker
1. Electrical wiring is incorrectly connected
2. Circuit is not sufficient.
See Installation Instructions for further information
Table 2: Troubleshooting
Problem Suggested Solution
Figure 6: Data Plate Location
Data Plate
behind filter
