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Customer Service en
13
Fault Cause and troubleshooting
The appliance flap does not
close completely.
An object is jammed in the appliance.
Disconnect the appliance from the electricity.
Carefully open the flap and remove the object that has become jammed.
Close the flap carefully.
Connect the appliance to the power supply.
The button illumination does not
work.
The control unit is faulty.
Call the after-sales service.
→"Customer Service", Page13
The lighting does not work. Different causes are possible.
Call the after-sales service.
→"Customer Service", Page13
Defective LED lights may be replaced by the manufacturer, their customer
service or a qualified technician (electrician) only.
The top two LEDs flash in the left-
hand control panel (7).
The grease filters are saturated.
→"Cleaning grease filters in the dishwasher", Page11
The bottom two LEDs flash in the
left-hand control panel (6).
The odour filters are saturated.
Change the odour filter.
HomeConnect is not working cor-
rectly.
Different causes are possible.
Go to www.home-connect.com.
12  Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
12.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate is located on the fan box.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
13  Accessories
Use original accessories. These have been made espe-
cially for your appliance.
Accessories Order number
Clean Air Plus odour filter,
80 cm (replacement)
DSZ1WW1B6
Clean Air Plus air recircu-
lation set, 80 cm
DSZ1WW1I6
Long Life air recirculation
set, 80 cm
DSZ1WW1J1
Installation kit for remov-
able fan
DSZ1WW1M1
Installation kit for seam-
less installation, 80 cm
DSZ8WW1Y2
Accessories Order number
Flat duct piece, straight,
500mm
HEZ9VDSM1
Flat duct piece, straight,
1000mm
HEZ9VDSM2
90° flat duct elbow, hori-
zontal
HEZ9VDSB1
90° flat duct elbow, ver-
tical
HEZ9VDSB2
Adapter piece, round/flat HEZ9VDSI0
90° adapter piece round/
flat
HEZ9VDSI1
Connecting sleeve HEZ9VDSS1
13


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