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4Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please give the full product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
bearing these numbers can be found when you open
the appliance door.
To save time, you can make a note of the number of
your appliance and the telephone number of the after-
sales service in the space below, should it be required.
Please note that a visit from an after-sales service
engineer is not free of charge, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
PDishes
Dishes
You can use the "Assist" operating mode to prepare a
wide variety of food. The appliance selects the optimal
settings for you.
Information on the settings
The cooking result depends on the quality of the
food and the size and type of cookware. For an
optimal cooking result, use food that is in good
condition and chilled meat only. For frozen food, use
food straight out of the freezer only.
For some food, a temperature, heating mode and
cooking time is suggested. The temperature and the
cooking time can be changed according to your
requirements.
For other dishes, you will be asked to enter the
weight. Always enter the total weight unless the
appliance asks for something different. The
appliance will then apply the time and temperature
settings for you.
It is not possible to set weights outside of the
intended weight range.
When roasting dishes for which the appliance will
apply the temperature selection for you,
temperatures of up to 300 °C can be saved.
Therefore, make sure that you use cookware that is
sufficiently heat resistant.
Information is provided, e.g. on cookware, shelf
position or the addition of liquid when cooking meat.
Some food requires turning or stirring, etc., during
cooking. This is shown in the display shortly after
operation starts. An audible signal will remind you at
the right time.
Information on the right kind of cookware to use and
tips and tricks for the preparation can be found at
the end of the instruction manual. ~ "Tested for you
in our cooking studio" on page 31
Microwave
For some food, the microwave is automatically
activated. Using the microwave significantly reduces
cooking time – cooking time is virtually cut in half. The
appliance instructs you to use cookware that is suitable
for the microwave. The "Microwave" section provides
information on the type of cookware that is suitable.
~ "Microwave" on page 19
Cooking a dish with Assist
Look through the levels to see which dishes are
available with Assist and whether you need to enter a
weight for your dish. Make sure you weigh your dish
beforehand so that you can do this.
E no. FD no.
After-sales service O
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
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30


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