en Trouble shooting
8
3Trouble shooting
Tr oubl e s hoot i ng
Malfunctions often have simple explanations. Please
read the following notes before calling the after-sales
service:
4Customer service
Cust omer ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please give the full product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
bearing these numbers can be found when you open
the appliance door.
To save time, you can make a note of the number of
your appliance and the telephone number of the after-
sales service in the space below, should it be required.
Please note that a visit from an after-sales service
engineer is not free of charge, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
The crockery or food stays cold. Check whether:
■The appliance is switched on
■There is a power cut
■The drawer is completely closed
The crockery or food does not get warm enough. It may be that:
■The crockery or food has not been warmed for long enough
■The drawer was open for a long time
The operating indicator light is flashing. Check whether the drawer is completely closed.
The indicator light is flashing quickly when the warming
drawer is closed.
Call the after-sales service.
The operating indicator light does not light up. The indicator light is defective. Consult the after-sales service.
The fuse in the fuse box blows. Pull out the mains plug and consult the after-sales service.
E no. FD no.
After-sales service O
GB 03448928979
Calls charged at local or mobile rate.
IE 014502655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
manner.
WEEE). The guideline determines the
appliances as applicable throughout the EU.
