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en Customer service
16
4Customer service
Cus t omer ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
bearing these numbers can be found on the right-hand
side when you open the cooking compartment door.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need
them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
This appliance corresponds to the standards EN 55011
and CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the
purpose of heating food. Class B states that the
appliance is suitable for private households.
E no. FD no.
After-sales service O
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088
per minute.
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Tested for you in our cooking studio en
17
JTested for you in our
cooking studio
Test ed f or you in our c ooki ng s t udi o
In the table below, you will find a selection of dishes
and the ideal settings for them. It tells you which
microwave power setting is best suited to your dish. We
have listed some tips with regard to cookware and
preparation methods.
Notes
The times specified in the tables are intended as a
guide only.They will depend on the quality and
composition of the food.
Time ranges are often specified in the tables. Set the
shortest time to begin with, and then extend the time
if necessary.
Always use an oven cloth or oven gloves when
taking hot cookware out of the cooking
compartment.
It may be that you have different quantities from those
specified in the tables. There is a rule of thumb for
operating the microwave: Double the amount = almost
double the time, half the amount = half the time.
Always place the cookware on the turntable.
The following tables provide you with numerous options
and settings for the microwave.
Suitable ovenware
Suitable dishes are heat-resistant ovenware made of
glass, glass ceramic, porcelain, ceramic or heat-
resistant plastic. These materials allow microwaves to
pass through.
You can also use serving dishes. This saves you having
to transfer food from one dish to another. You should
only use ovenware with decorative gold or silver trim if
the manufacturer guarantees that they are suitable for
use in microwaves.
Unsuitable cookware
Metal cookware is unsuitable. Metal does not allow
microwaves to pass through. Food in covered metal
containers will remain cold.
Caution!
Sparks: Metal, e.g. a spoon in a glass, must be kept at
least 2 cm from the oven walls and the inside of the
door. Sparks could irreparably damage the glass on the
inside of the door.
Defrosting
Place the frozen food in an open container on the
turntable.
Delicate parts such as the legs and wings of chicken or
fatty outer layers of roasts can be covered with small
pieces of aluminium foil. The foil must not touch the
sides of the cooking compartment. You can remove the
foil half way through the defrosting time.
Liquid will be produced when defrosting meat or
poultry. Drain off this liquid when turning meat and
poultry and under no circumstances use it for other
purposes or allow it to come into contact with other
foods.
Turn or stir the food once or twice during the defrosting
time. Large pieces of food should be turned several
times.
Leave defrosted items to stand at room temperature for
a further 10 to 20 minutes so that the temperature can
even out. The giblets can be removed from poultry at
this point. The meat can also be processed further
when a small part of the core is frozen.
Tips for defrosting
The time has elapsed but the food
is not defrosted, hot or cooked.
Set a longer time. Large quantities
and food which is piled high
require longer times.
Time has elapsed but the food is
overheated at the edge and not
done in the middle.
Stir it during the cooking time and
next time, select a lower micro-
wave power setting and a longer
cooking time.
After defrosting, the poultry or
meat is defrosted on the outside
but not defrosted in the middle.
Next time, select a lower micro-
wave power setting. If you are
defrosting a large quantity, turn it
several times.
Defrosting Weight Microwave power
setting in watts
Cooking
time in min-
utes
Notes
Whole pieces of beef, veal or pork (on the bone
or boned)
800 g 180
90
15
10-20
-
1 kg 180
90
20
15-25
1.5 kg 180
90
30
20-30
17


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