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More detailed information, like how to reset
your camera to factory defaults, you can find
in the help section of the smartphone app and
the online FAQs at
www.bosch-smarthome.com/service
6.0 HELP AND TROUBLESHOOTING
Error Error indicator Measure
LED off
during initial
configuration
LED off
Please check the power supply connection to your camera.
After configuration the LED is off during normal operation, if the
camera does not transmit video.
Generic
boot error LED blinks red Power off your camera, wait 30 seconds and then power up again.
Connection to
Wi-fi failed
LED blinks
alternating
red and green
Check the strength of the Wi-fi signal (on the camera and on your
smartphone). Check in your router whether DHCP is active and
connecting new devices is allowed (MAC address filter).
Tap previous in the app, re-enter the Wi-fi password, create new QR
code and show QR code to the camera.
If this error is observed with a camera which was previously working
normally, check your Wi-fi router.
Connection to
cloud service
failed
LED blinks
alternating
red and blue
Check the internet connection of your router.
14


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