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38
Troubleshooting
www.bora.com
9 Troubleshooting
Observe all safety and warning information (see Safety chapter).
Operating situation Cause Remedy
The cooktop or the fan cannot be
switched on.
The fuse or the automatic circuit breaker
of the electrical installation of the
apartment and/or house is defective.
Replace the fuse.
Switch the safety cut-out back on.
The fuse or the automatic circuit breaker
trips several times.
Call the BORA Service Team.
The power supply is disconnected. Have a specialist electrician inspect the power
supply.
Odours and vapours arise when the new
cooktop is put into operation.
This is normal on brand-new
appliances.
Wait a few operating hours.
Contact the Service Team if the odour persists.
v
is displayed in the cooking zone
indicator.
No or unsuitable cooking utensils have
been placed on the cooking zone.
Only use suitable cookware.
Select the cookware size depending on the
cooking zone (see Device Description chapter).
L
is displayed in the cooking zone
indicator.
The child safety lock is activated. Switch off the child safety lock
(see Operating chapter).
A cooking zone or the entire cooktop
switches off automatically.
The operating time of a cooking zone has
been exceeded.
Put the cooking zone back into
operation (see Operating chapter).
The overheat protection has tripped. (see Device Description chapter)
The power setting is automatically
shut off prematurely.
The overheat protection has tripped. (see Device Description chapter)
E
is displayed in the fan level indicator.
One or more sensor buttons are covered,
e.g. due to finger contact or by objects
placed on them.
Clean the control panel or remove objects
(see Device description chapter).
ER03
is shown across all 4 cooking zone
indicators, and the cooktop switches off
during operation.
The cooling fan continues running after
the cooktop has been switched off.
The fan will continue to run until the
cooktop has cooled down and will then
switch off automatically.
Wait until the fan switches off automatically.
E
is displayed in the cooking zone
indicator.
An error has occurred in the
electronic system.
Interrupt the power supply of the cooktop for
approx. 1 minute.
If the problem continues to persist after the
power supply has been restored, write down
the error number and contact BORA Customer
Services.
F
is displayed in the fan level indicator.
The period of use of the filters has been
exceeded.
Replace the activated charcoal filter (only
with recirculated air) and thoroughly clean the
stainless steel grease filter. In case of heavy
soiling, replacing the stainless steel grease
filter is also recommended (see Cleaning/
Maintenance chapter).
The extraction rate of the
cooktop extractor has decreased.
The stainless steel grease filter is heavily
soiled.
Clean or replace the stainless steel grease filter.
The activated carbon filter is heavily
soiled (only BIU).
Replace the activated charcoal filter.
There is an object in the air guiding hous-
ing (e.g. cleaning cloth).
Remove the trapped object.
The fan is defective or a duct connection
has loosened.
Call the BORA Service Team.
Tab. 9.1 Resolving a fault
In all other instances, call the BORA Service Team (see the Warranty, service and spare parts chapter).
38


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