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38
Troubleshooting
www.bora.com
9 Troubleshooting
Observe all safety and warning information (see Safety chapter).
Operating situation Cause Remedy
The cooktop or the fan cannot be
switched on.
The fuse or the automatic circuit breaker
of the electrical installation of the apartment
and/or house is defective.
Change the fuse.
Switch the circuit breaker back on.
The fuse or the automatic circuit breaker trips
several times.
Call the BORA Service Team.
The power supply is disconnected. Have a specialist electrician inspect
the power supply.
Odours and vapours arise when the
new cooktop is put into operation.
This is normal on brand-new
appliances.
Wait a few operating hours.
Contact the Service Team if the
odour persists.
L
is displayed in the cooking zone
indicator.
The child safety lock is activated. Switch off the child safety lock
(see the Operation chapter).
A cooking zone or the entire cooktop
switches off automatically.
The operating time of a cooking zone
has been exceeded.
Put the cooking zone back into
operation (see Operation chapter).
E
is displayed in the fan level
indicator.
One or more sensor buttons are
covered, e. g. due to finger contact
or by objects placed on them.
Clean the control panel or remove
objects (see Device description
chapter)
ER03
is shown across all 4 cooking zone
indicators, and the cooktop switches off
during operation.
E
is displayed in the cooking zone
indicator.
An error has occurred in the
electronic system.
Interrupt the power supply for
approx. 1 minute.
If the problem persists after
reconnecting the power supply,
take a note of the error number and
contact the BORA Service Team.
F
is displayed in the fan level
indicator.
The period of use of the filters has
been exceeded.
Replace the activated charcoal
filter (for recirculated air only) and
clean the stainless steel grease filter
thoroughly.
When there is heavy contamination,
we recommend you replace the
stainless steel grease filter (see
Cleaning and Maintenance chapter).
The extraction rate of the cooktop
extractor has decreased.
The stainless steel grease filter is
heavily soiled.
Clean or replace the stainless steel
grease filter.
The activated carbon filter is heavily soiled (only
for recirculated air).
Replace the activated charcoal filter.
There is an object in the air guiding housing (e.g.
cleaning cloth).
Remove the trapped object.
The fan is defective or a
duct connection has loosened.
Call the BORA Service Team.
Tab. 9.1 Resolving a fault
In all other instances, call the BORA Service Team (see the Warranty, service and spare parts chapter).
38


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