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Customer service en
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4Customer service
Cu s t o mer ser vi ce
When contacting our Technical Assistance Service,
please provide the product number (E-Nr.) and
production number (FD) of the appliance. This
information is given on the specifications plate located
on the lower section of the hob and on the label in the
user manual.
After-sales contact details for all countries can be found
in the attached after-sales service directory.
Warranty conditions
In the unlikely event that the appliance is damaged or
does not meet your expectations in terms of quality,
please inform us as soon as possible. For the warranty
to be valid, the appliance must not have been tampered
with, or used inappropriately.
The applicable warranty conditions are those set out by
the company's representative office in the country of
purchase. Detailed information is available from retail
outlets. Proof of purchase must be presented to obtain
the benefits of the warranty.
We reserve the right to introduce changes.
7Environmental protection
En v i r o n ment al pr ot ect i on
If the ) symbol is shown on the specifications plate,
bear in mind the following instructions:
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly
manner.
The packaging of your appliance has been
manufactured using only the materials which are strictly
necessary to guarantee efficient protection during
transport. These materials are 100% recyclable, thus
reducing the environmental impact. You can also
contribute to caring for the environment by following the
advice below:
Dispose of the packaging in the appropriate
recycling bin.
Before you get rid of an old appliance, make sure
you disable it. Contact your local authority to find out
the address of your nearest recycling centre to
dispose of your appliance.
Do not pour used oil down the sink. Collect it in a
sealed container and take it to an appropriate
collection point or, failing that, place it in the rubbish
bin (it will end up in a controlled dump; this is
probably not the best option, but it will avoid
contaminating ground water).
The burner immediately
switches off after releasing the
control knob.
The control knob was not held down for long enough. Once the burner is on, hold the control knob down a few
seconds longer.
The grooves on the burner are dirty. Clean the grooves on the burner.
Fault Possible cause Solution
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning
used electrical and electronic appliances
(waste electrical and electronic equipment -
WEEE). The guideline determines the
framework for the return and recycling of used
appliances as applicable throughout the EU.
9


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