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Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following
information.
Customer service will charge you for advice – even if the appliance is still under
guarantee!
Customer service
Your local customer service
can be found in the telephone directory
or in the customer-service index. Please
provide customer service
with the appliance product number
(E-Nr.) and production number (FD).
These specifications
can be found on the rating plate. Fig. (
To prevent unnecessary call-outs, please
assist customer service by quoting
the product and production numbers.
This will save you additional costs.
Repair order and advice
on faults
Contact information for all countries can
be found on the enclosed customer
service list.
Fault Possible cause Remedial action
Displays do not illuminate. Power failure; the fuse has
been switched off; the mains
plug has not been inserted
properly.
Connect mains plug. Check whether the power
is on, check the fuses.
The temperature in
the freezer compartment is
too warm.
Appliance opened
frequently.
Do not open the appliance unnecessarily.
The ventilation openings
have been covered.
Remove obstacles.
Large quantities of fresh
food are being frozen.
Do not exceed max. freezing capacity.
Warning signal sounds,
“Alarm” display lights up.
Fig. "/5
The freezer compartment
is too warm! Frozen food
is at risk!
To switch off the warning signal and
the flashing display, press the Alarm button 4.
Appliance is open. Close the appliance.
Ventilation openings have
been covered.
Ensure that there is adequate ventilation.
Too much food was placed
in the freezer compartment
at once.
Do not exceed max. freezing capacity.
30


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