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I can't unlock my smartphone using my smart card
Try the following actions:
Verify that the correct smart card is inserted in the smart card reader.
Verify that the smart card is inserted in the smart card reader correctly.
Verify that you typed the smart card password correctly. You should have received this password when you received your
smart card.
If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
I can't download a certificate
If you changed the connection type that your BlackBerry® smartphone uses to connect to the LDAP-enabled server or DSML-
enabled server, try switching to the default connection type.
I can't download a PGP key from an LDAP-enabled server
Try the following actions:
Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information,
contact your administrator.
If you changed the connection type that your BlackBerry® smartphone uses to connect to an LDAP-enabled server, try
using the default connection type.
User Guide
Security
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Others manual(s) of Blackberry Torch 9850

Blackberry Torch 9850 User Manual - German - 393 pages

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