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Finding and protecting a lost device
After you turn on BlackBerry Protect in your device settings, visit
http://protect.blackberry.com
and
sign in with your BlackBerry ID. On the BlackBerry Protect website, you can view the current location of
your device on a map, make it ring (even if it's in silent mode), or display a custom message on your
locked device to provide instructions about how to contact you. If your device is stolen, you can
remotely lock it, change the password, or delete all of the data from your device.
If you add a work email account to your device, your administrator might disable BlackBerry Protect, or
the ability to remotely change your password or locate your device.
Set up BlackBerry Protect on your device
To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings
>
BlackBerry Protect
.
3.
Turn on the
BlackBerry Protect
switch.
4.
To be able to view the current location of your device on a map, tap Location Services. Turn on the
Location Services
switch.
Tip: To use BlackBerry Protect features, go to
http://protect.blackberry.com
and sign in with your
BlackBerry ID.
Find more information about BlackBerry Protect
For more information on BlackBerry Protect, see the
BlackBerry Protect User Guide
.
Troubleshooting: BlackBerry Protect
I can't turn on BlackBerry Protect
If your BlackBerry device is associated with an Enterprise Mobility Management solution from
BlackBerry, this feature might be turned off by your administrator. To learn about how your device can
be protected against loss or theft, contact your administrator.
Security settings
You can set and change the security settings for applications on your BlackBerry device, and set up
parental controls to restrict or limit access to features and content. You can use a smart card, and
import certificates from your computer to increase the security of data on your device. And if you need
to permanently delete all data from your device, you can wipe it.
Security and backup
User Guide
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