• Flag your device as stolen
If your device is not connected to the wireless network, or if the data services are turned off, you should still try to lock your
device and delete your data by using the BlackBerry Protect website. The next time your device connects to a wireless
network, or data services are turned on, your device is designed to lock and to wipe all the data.
If you don't have BlackBerry Protect set up on your device, contact your service provider or your administrator and report
your device as lost or stolen. Your service provider or administrator has the ability to remotely lock your device and delete
your data.
If you suspect your device was stolen and you locate your device by using the BlackBerry Protect website, contact your
local law enforcement agency to retrieve your device. Don't try to retrieve your device on your own.
BlackBerry Protect
Finding and protecting a lost device
BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect the data on your
device if your device is ever lost or stolen. You can turn on
BlackBerry Protect when you first set up your device, or later in
your device settings. You can manage up to seven devices from your BlackBerry Protect account.
After you turn on BlackBerry Protect, visit http://protect.blackberry.com and sign in with your BlackBerry ID. On the
BlackBerry Protect website, you can view the current location of your device on a map, make it ring (even if it's in silent
mode), or display a custom message on your locked device to provide instructions about how to contact you. If your device
is stolen, you can remotely lock it, change the password, or delete all of the data from your device. When you flag your
device as stolen and delete all of the data from your device by using the BlackBerry Protect website, BlackBerry Protect
remains enabled on your lost or stolen device. If someone finds your device, that person can't set it up without knowing
your BlackBerry ID.
If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to
remotely change your password or view the location of your device.
About anti-theft protection
When you turn on BlackBerry Protect, anti-theft protection is turned on. Someone else can't do the following without
knowing your BlackBerry ID:
• Turn off BlackBerry Protect.
• Delete the data on your device by using the Security Wipe feature on the Settings menu.
• Set up your device to use after wiping your device by incorrectly entering a password 10 times.
When BlackBerry Protect is on, if someone tries to set up your device with a different BlackBerry ID, the device becomes
unusable.
You can turn off the anti-theft feature by turning off BlackBerry Protect on your device. To turn off BlackBerry Protect, you
must enter the password for your BlackBerry ID.
User Guide Security and backup
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