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Settings > Security and Privacy > Device Password. Turn on the Allow Apps to Extend Password Lock Time
switch.
To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your
device password.
Note: Try not to touch the trackpad when you swipe up to unlock the screen. Swipe up from the left side or right side of the
trackpad.
Lock your device with your work space password
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you might be
able to use the same password for your work space password and your device password, depending on the rules set by
your administrator.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Device Password > BlackBerry Balance.
3. If prompted, type your work space password.
4. Turn on the Use as my device password switch.
5. Type your device password. Tap OK.
6. Type your work space password. Tap OK.
Unlock your device with a network unlock code
To obtain the unlock codes for your BlackBerry device, contact your service provider.
Your device might be network locked which allows your device to make a mobile network connection with only your current
service provider. If you plan to travel internationally and you want to use a SIM card from another service provider, you
might need to enter an unlock code.
Tip
: To see the current service provider associated with your device, on the home screen, swipe down from the top of the
screen. Tap Settings > About. In the Category drop-down list, tap SIM Card.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > SIM Card.
3. In the Phone Network Lock section, tap a locked item.
4. When prompted, enter the unlock code.
CAUTION
: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of
allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your
service provider.
User Guide Security and backup
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